[CG] Social Media Community & Production Coordinator

• Position: Social Media Community & Production Coordinator
• Working Hours: Full-Time │ Monday to Friday - 9:00 am - 5:00 pm CST
• Search Location: South Africa
• The Final Salary Offer depends on the client's decision, interview results, and experience

About the Client

We are a fast-growing B2B Saa S company founded in 2013 that provides time tracking, scheduling, and attendance software for small to medium-sized businesses across the United States.

The company is passionate about building efficient workforce management solutions while maintaining a strong, engaging brand presence across digital channels.

About the Role

We are looking for a creative, organized, and highly proactive Social Media Community & Production Coordinator to join our Marketing team.

This role blends content production, video editing, social media management, copywriting, community engagement, and campaign coordination.

The ideal candidate is equally comfortable behind the camera and in front of it.

You enjoy creating engaging social content, editing videos, writing compelling copy, interacting with online communities, and ensuring every piece of content is published accurately and on schedule.

You'll work closely with the marketing team to execute content strategies, support product launches, grow our online community, and maintain a consistent brand voice across multiple social media platforms.

Role Responsibilities

• Content Production & Coordination
• Create, produce, and edit engaging social media content, including short-form and long-form videos, graphics, captions, promotional assets, and educational content.
• Edit high-quality video content optimized for Instagram, Tik Tok, Linked In, Threads, X, You Tube, and other digital platforms.
• Confidently appear on camera for brand videos, tutorials, educational content, product demonstrations, trend-based videos, and promotional campaigns.
• Write engaging video scripts aligned with monthly marketing themes, campaign objectives, and brand messaging.
• Repurpose existing content into multiple formats suitable for different social media platforms.
• Research industry trends, social media trends, competitor content, audience interests, and user-generated content to identify new content opportunities.
• Collaborate with internal stakeholders to gather creative assets, product updates, customer stories, and campaign materials.
• Social Media Management
• Manage day-to-day activity across Linked In, Instagram, Tik Tok, Threads, X, Reddit, and other social media platforms.
• Schedule, publish, and monitor content across all channels using social media management tools.
• Coordinate publishing timelines and maintain an accurate and organized social media content calendar.
• Ensure all published content aligns with the company's brand voice, messaging, and campaign objectives.
• Write compelling, platform-specific captions designed to maximize engagement and reach.
• Create original copy for Threads and X that reflects the company's voice while supporting broader marketing campaigns.
• Monitor content performance, identify high-performing posts, and recommend optimization opportunities.
• Community Engagement
• Manage and actively engage with the company's community across Instagram, Tik Tok, Threads, X, Linked In, Reddit, and other social platforms.
• Respond promptly and professionally to comments, direct messages, mentions, and customer conversations.
• Monitor brand mentions, audience sentiment, and relevant online discussions.
• Build meaningful relationships with customers, prospects, influencers, and brand advocates to foster an active online community.
• Escalate customer concerns or feedback to the appropriate internal teams when necessary.
• Content Operations & Organization
• Maintain organized content libraries, creative assets, campaign documentation, and production files.
• Assemble creative briefs, campaign documents, presentation decks, project trackers, and marketing materials for upcoming initiatives.
• Coordinate cross-functional content production workflows to ensure projects remain on schedule.
• Conduct quality assurance (QA) reviews of Linked In and Reddit content before publication to ensure accuracy, brand consistency, formatting, grammar, and messaging.
• Track content performance, campaign metrics, and basic social media analytics.
• Identify workflow improvements that increase efficiency and content quality.
• Ensure publishing deadlines and campaign milestones are consistently met.
• Collaboration & Campaign Support
• Collaborate closely with Marketing, Product, Customer Success, and Leadership teams to execute integrated marketing campaigns.
• Support product launches, feature announcements, webinars, company events, and promotional initiatives through engaging social media content.
• Ensure all content supports broader marketing objectives, campaign themes, and business goals.
• Participate in brainstorming sessions to develop creative campaigns, growth initi
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