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- Aufgaben: Support Sales Specialists and provide technical consultations for Protection and Control equipment.
- Arbeitgeber: Join a leading company in the energy sector focused on innovative protection solutions.
- Mitarbeitervorteile: Enjoy opportunities for professional growth, training, and collaboration with industry experts.
- Warum dieser Job: Be part of impactful projects that enhance energy systems and customer satisfaction.
- Gewünschte Qualifikationen: Must have a degree in Electrical Engineering and 3 years of relevant experience.
- Andere Informationen: Intermediate English and strong communication skills are essential for success.
Das voraussichtliche Gehalt liegt zwischen 43200 - 72000 € pro Jahr.
Description
- Full support of Sales Specialist for Protection and Control equipment.
- Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning, and operation.
- Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations.
- Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs.
- Elaboration of technical solutions for protection systems.
- Communication with technical support centers of factories and coordination with them on all technical application and operation issues, especially the most difficult ones during project implementation.
- Provides recommendations to management to improve operations and customer service.
- Conducting training courses.
- Consulting customers on products and technical solutions.
- Product configuration and coordination of technical solutions with the Customer – work with technical documentation, catalogs, and online configurator.
- Work with customer complaints, warranty, and post-warranty cases.
Requirements have to be met:
- Higher technical education (University degree in Electrical Engineering is required).
- Work experience of at least 3 years in the energy field as an operational/maintenance specialist or in sales for Protection and Control equipment (Protection Department).
- Work experience with protection test equipment.
- Knowledge of primary and secondary equipment of electrical substations and stations.
- English at an intermediate level or higher.
- Good communication skills.
- Readiness to take on challenges, address customer requirements, and solve problems.
- Availability of a category
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Technical Support Specialist Arbeitgeber: Hitachi Vantara Corporation
Kontaktperson:
Hitachi Vantara Corporation HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Specialist
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in Protection and Control equipment. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the energy sector, especially those who work with protection systems. Attend industry conferences or webinars to make connections that could lead to job opportunities.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully solved technical issues or improved customer service. This will showcase your problem-solving skills and ability to handle challenges.
✨Tip Number 4
Brush up on your English communication skills, especially technical vocabulary related to electrical engineering. Being able to communicate effectively in English will be crucial for this role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Specialist
Tipps für deine Bewerbung 🫡
Highlight Relevant Experience: Make sure to emphasize your work experience in the energy field, particularly in operational or maintenance roles related to Protection and Control equipment. Detail specific projects or tasks that showcase your expertise.
Showcase Technical Skills: Clearly outline your technical skills, especially your knowledge of primary and secondary equipment of electrical substations. Mention any experience with protection test equipment and how it relates to the role.
Demonstrate Communication Abilities: Since good communication skills are essential for this position, provide examples of how you've effectively communicated with customers or team members in previous roles. Highlight any training or consulting experiences.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'technical support', 'system design', and 'customer service', to make your application stand out.
Wie du dich auf ein Vorstellungsgespräch bei Hitachi Vantara Corporation vorbereitest
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with Protection and Control equipment in detail. Highlight specific projects where you analyzed design documentation or configured digital protection IEDs, as this will demonstrate your expertise in the field.
✨Demonstrate Problem-Solving Skills
Expect questions that assess your ability to handle complex technical issues. Share examples of how you've addressed customer complaints or warranty cases, focusing on your approach to finding effective solutions.
✨Communicate Clearly and Effectively
Since good communication skills are essential for this role, practice explaining technical concepts in a way that is easy to understand. This will show that you can effectively consult with customers and collaborate with team members.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in the role, such as coordinating with technical support centers or conducting training courses. Be ready to discuss how you would handle these situations, showcasing your readiness to take on challenges.
