Senior IT Support Engineer

HiveMQ empowers businesses to unlock the full potential of their data with the most trusted edge-to-cloud IoT data streaming platform. Built on MQTT’s publish/subscribe architecture for seamless and flexible integration across operational technology (OT) assets and information technology (IT) applications, HiveMQ ensures businesses can efficiently connect, stream, and govern their data in real-time.

With a focus on reliability, scalability, and security, HiveMQ helps organizations get their data AI-ready—enabling advanced analytics, predictive maintenance, and digital transformation. Leading brands like Audi, BMW, Liberty Global, Mercedes-Benz, Siemens, and Eli Lilly trust HiveMQ to modernize their operations, accelerate innovation, and create smarter, data-driven experiences.

The company was founded in 2012 and is headquartered in Landshut, Germany, with offices across the globe.

HiveMQ’s Vision for this role

To ensure the seamless functioning of our IT landscape in a period of rapid growth within our organisation.

You will…

• Support our users from an IT perspective and administrate our internal tools & systems, including maintaining our tool and asset inventory
• Be responsible for On- and Off-boarding of users in a remote environment across EMEA and the US
• Support identity management solutions; especially cloud-based like Okta or Azure
• Troubleshoot technical issues across different operating systems and various software packages
• Set up and maintain hardware, including laptops, desktops, peripheral devices, printers, office WiFi
• Provide technical guidance on applications and security practices as well as preparing documentation
• Manage Mobile and endpoint devices (inventory, tracking, security)
• Provide Technical support for onsite and offsite events
• Own the IT support roadmap and budget and pro-active approach for all further IT topics
• Lead and manage end-to-end process improvement projects, identifying innovative solutions and driving continuous enhancements to optimise operational efficiency.
• Drive the integration of AI solutions to streamline and enhance processes across the company, enabling greater efficiency and innovation.

You have…

• Experience in a similar role in a remote environment
• Working experience with Apple and Google platforms
• Experience in a modern SaaS landscape (e.g. Kandji, Okta, Confluence, Slack, Asana, Google Workspace, …)
• Ability to create, develop and roll out IT projects and processes
• Cloud solutions knowledge
• Knowledge of best practices around security
• The ability to work independently with minimal supervision – must be a passionate and a motivated self-starter that can drive initiatives and take ownership
• Openness and eagerness to learn new technologies when necessary
• A passion for helping users and driving solutions
• Demonstrate a strong willingness to explore, evaluate, and recommend AI tools that can enhance processes, while actively testing and implementing new solutions to drive innovation.

Informations about our job advertisements

Job advertisements of HiveMQ GmbH are always directed at female, male and various applicants, regardless of age, gender, religion, sexual identity, disability, race, ethnic origin, world view, etc. The selection of a candidate is exclusively based on qualifications. For organisational reasons, we cannot return application documents and cannot reimburse any expenses that you incur during the application process.

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