Service Contracts Specialist - DACH
Location: Berlin, Germany
Passionately organized? Have a keen eye for detail? Fantastic communicator? If this sounds like you then we may just have the career opportunity for you!
We are looking for a Service Contracts Specialist to join our Service Enablement team in Germany.
Key Responsibilities
- Preparation and delivery of new and renewal service contract offerings
- Provide support to internal and external customers via phone and email
- Analyze reports and proactively update customers
- Use CRM to maintain records of all customer renewals, contracts, conversations and forecasts and effectively manage the process from renewal assignment to closure
- Manage customer requests for contract amendments, merges, cancellations, and transfers; elevate to team leader as appropriate
- Build and maintain good working relationships with clients and regularly proactively communicate to ensure issues are captured and resolved
- Build and maintain good relationships with internal teams and stakeholders. Collaborate across regions to constantly improve how we service and support our clients
Knowledge, Skills & Experience
- Excellent customer service and communication skills
- Knowledge of Contracts Management Process
- Knowledge of Microsoft office tools, Excel
- Excellent time management and personal organization skills
- Team player with good interpersonal and relationship building skills
- Self-driven and good decision-making skills
- Fluent German with good level of English
Salary: €42,000 – €52,000 gross per year. The final offer will depend on experience, skills, and alignment with internal pay structures.
We offer a comprehensive benefits package, including pension and insurance.
Service Contracts Specialist - DACH Arbeitgeber: Hologic, Inc.
Hologic ist ein hervorragender Arbeitgeber, der eine sinnstiftende Unternehmenskultur mit einem klaren Fokus auf Frauengesundheit bietet. In dieser Rolle als Senior Applikationsspezialist haben Sie die Möglichkeit, innovative Technologien im Bereich Brustgesundheit zu unterstützen und direkt mit medizinischem Fachpersonal zusammenzuarbeiten, was nicht nur Ihre berufliche Entwicklung fördert, sondern auch einen bedeutenden Beitrag zur Verbesserung der Patientenergebnisse in Bayern leistet. Zudem profitieren Sie von umfangreichen Weiterbildungsmöglichkeiten und einer dynamischen Arbeitsumgebung, die durch regelmäßige Reisen und enge Zusammenarbeit mit Klinikern geprägt ist.
