Senior IT Operations Manager in Berlin

• As our Senior IT Operations Manager, you will own HOLY’s IT operations end to end and build the secure, scalable foundation for our continued growth
• Across identity, devices, support, SaaS, security and compliance, sites, and data, you will turn today’s setup into a resilient and auditable IT function
• You will combine hands‑on delivery with strategic planning, working closely with People & Org, Finance, Legal, Operations, and leadership
• This is an opportunity to shape IT at HOLY from the ground up
• Security & Compliance: Own HOLY’s security and compliance roadmap, including NIS2 and data protection requirements, incident response, cyber insurance, backups, and audit readiness. Translate risks into clear priorities and ensure critical controls are documented, implemented, and tested
• Devices & Endpoint Management: Run the complete device lifecycle across macOS, iOS, and Windows. Own Jamf and Intune, establish secure baselines, enable zero‑touch setup, manage patching and endpoint protection, and oversee procurement and rental partners
• Identity & Access: Build reliable, auditable access management across HOLY’s systems. Own the directory, SSO, MFA, and role‑based access while ensuring timely onboarding, role changes, and offboarding
• IT Support & Infrastructure: Create a dependable support model with clear SLAs, ticketing, self‑service documentation, and reduced single‑person dependency. Ensure reliable networks, WiFi, and AV across offices and pop‑up locations in partnership with internal teams and external providers
• SaaS, Data & Vendors: Govern HOLY’s SaaS portfolio, file storage, NAS, backups, and relevant HR and payroll infrastructure. Build cost and renewal visibility, consolidate redundant tools, manage vendors and contracts, and validate business continuity through tested restores
• IT Strategy & Scalability: Co‑develop a IT roadmap that supports international growth and a workforce of 200+ employees and growing!. Design repeatable processes and make clear investment cases for the systems, partners, and future team capacity HOLY needs

Benefits

• Join a successful and growing company
• Huge impact and career growth
• Awesome team of colleagues who are ambitious, funny, down-to‑earth, and authentic
• Startup culture with flat hierarchies, fast pace, and personal development
• Central office in Berlin Mitte, flexible working hours, and much more

• Clear, trusted communicator: You explain risk, cost, and technical trade-offs in plain language and adapt your communication to founders, leaders, and cross‑functional partners
• Strong vendor and commercial ownership: Proven ability to manage service providers, negotiate SLAs and contracts, rationalise the SaaS stack, and own renewal cycles while maintaining operational continuity
• Builder with high ownership: You thrive where processes are still being created, take accountability without waiting for a playbook, and document your work so the function does not depend on one person
• Strategic systems thinker: You translate company growth into practical infrastructure decisions, scalable processes, and well‑reasoned investment cases
• Security and compliance expertise: Understanding of endpoint security, incident response, data protection, and audit readiness. Experience with NIS2, GDPR, or comparable regulatory requirements is highly valuable
• Experienced IT operator: You have built or significantly improved IT operations in a fast‑growing company and are comfortable owning both daily delivery and long‑term direction
• Hands‑on MDM capability: You can independently operate and optimise Jamf or an equivalent enterprise MDM platform. Experience with Intune and mixed‑device environments is a strong advantage

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