Job opportunity Expert AI Operation (m/f/d) at Home Shopping Europe GmbH Jobportal

Our digital teams are very diverse: We take care of things like programming, product development, product design (UX/UI), and web analysis.

Everyone is pursuing a common goal: to create digital contact points between HSE and customers again and again with the latest technologies.

Are you in?

HSE is one of Europe’s leading live commerce providers.

Whether via its three TV channels, online shop, award-winning HSE app, or social commerce channels – HSE customers decide when and where they want to shop.

HSE stands for the most entertaining form of shopping and inspires 1,2 million active customers who appreciate its curated range of fashion, jewelry, beauty, wellness, household, and home & living products.

The company reaches 45 million households in Germany, Austria, and Switzerland via its three TV channels (HSE, HSE Extra, and HSE Trend).

Around 800 employees ensure an inspiring and customer-oriented shopping experience.

Through its business partners, HSE also creates over 1,700 additional jobs in the areas of logistics, call centers, and tech development.

HSE has received multiple awards for its outstanding service quality. Since 2012, the company has been majority-owned by the investment firm Providence Equity Partners.

You can expect

• You are responsible for the stable, secure, and scalable operation of modern AI systems and AI infrastructures in a productive enterprise environment.
• You develop and optimize AI operations processes related to deployment, containerization, automation, and CI/CD pipelines.
• You work closely with engineering teams to reliably bring AI solutions from development into productive cloud environments.
• You monitor productive AI services with regard to performance, availability, latency, and error rates, and take rapid action in the event of incidents.
• You ensure efficient cost control in AI operations – including cloud cost management, token optimization, and Fin Ops approaches.
• You ensure compliance with security, governance, and regulatory requirements such as data privacy, access control, and the EU AI Act.
• You collaborate closely with Product Management, Engineering, and IT and support the integration of scalable AI solutions into existing system landscapes.

Your profile

• You have practical experience in Dev Ops, MLOps, or Cloud Infrastructure – ideally in the field of AI or Machine Learning.
• You are familiar with modern cloud platforms such as AWS or Google Cloud Platform (GCP) and have experience operating scalable systems.
• You have worked with technologies such as Docker, Kubernetes, CI/CD pipelines, and Infrastructure-as-Code.
• You bring expertise in monitoring, observability, and incident management – for example with tools such as Grafana, Prometheus, or Cloud Watch.
• You have a solid understanding of security, governance, data privacy, and technical compliance requirements in cloud and AI environments.
• You work in a structured, analytical, and solution-oriented manner and maintain oversight even in dynamic operational environments.

You communicate confidently within interdisciplinary teams and have very good written and spoken German and English skills.