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- Aufgaben: Support new sellers in onboarding and ensure their products are listed successfully.
- Arbeitgeber: Join home24, a leading home & living marketplace in the DACH region.
- Mitarbeitervorteile: Enjoy hybrid work flexibility, employee discounts, and extensive learning opportunities.
- Warum dieser Job: Make a real impact in a creative team and grow your career in e-commerce.
- Gewünschte Qualifikationen: Bachelor's degree or vocational training, with interest in e-commerce and B2B service.
- Andere Informationen: Work from home options and a vibrant office in Berlin await you!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
In summer 2022, home24 launched a marketplace for third-party sellers to onboard complementary product ranges. With our curated marketplace, customers value the expanded offerings, and we ensure that one can find everything from furniture and home decoration on the home24 website. Within only one year, we became one of the biggest home & living marketplaces in the DACH region, already generating over 100M€ sales in 2023.
Are you ready to shape the future success of our marketplace? We are currently looking for motivated people with a hands-on mentality who want to make an impact within the home & living industry.
(Junior) Seller Support Specialist – Marketplace (m/f/d) (French/German speaking)
Your responsibilities
- Collaborate with our Business Development Managers to assist new sellers throughout the onboarding process until their products are successfully listed on our platform.
- Support our sellers and be the first point of contact for operational topics such as product creation, image updates, or technical issues.
- Check the product catalogue of our sellers based on our quality standards by using Mirakl.
- Develop and provide training sessions for our sellers that align with their feedback, and assume accountability for ensuring that they can effectively utilize the marketplace.
- Identify areas for improvement and launch projects involving stakeholders like IT or Postproduction Team to implement enhancements and streamline processes.
Your profile
- Bachelor’s degree or successfully completed vocational training, ideally with a focus on e-commerce.
- First experience in B2B-Service environment or a similar function.
- Keen interest in e-commerce and marketplaces.
- Great team player with hands-on mentality.
- Excellent organizational skills paired with a solution-oriented mindset to tackle tasks quickly and efficiently.
- English, French, and German skills.
What we offer you
Your impact
- The chance to make an impact in a highly motivated team of professionals.
- An open-minded culture ready to incorporate new and creative ideas.
Your growth
- Extensive learning opportunities from our home24 academy and external partners.
- Room for growth and development within your role through regular feedback rounds.
Your path
- For the hybrid working model based in Berlin: you have the flexibility to work from home on Wednesdays and Fridays in our standard working mode. We are in the office together Mondays, Tuesdays, and Thursdays.
- The possibility to work up to two months per year within Germany or from an EU country.
Your second home
- International campus in the heart of Berlin featuring drive-in bicycle garage, outdoor space, and lounge areas, fitness facilities, parent and multi-faith rooms close to the Berlin S-Bahn train station Landsberger Allee.
- Company benefits including a pension scheme, 30% off the home24 assortment, and employee discounts at partner organizations.
If you want to become part of a thrilling success story – we are looking forward to your application. Please send us your CV and cover letter with your salary expectations and the earliest possible starting date via our career site.
Your home is surely filled with furniture of varying materials and styles. The same is true for home24 as an employer. We celebrate the diversity of the people who work with us. Be who you are and feel welcome to #makeyourselfathome24.
You can find all job offers on our career site !
#J-18808-Ljbffr
(Junior) Seller Support Specialist - Marketplace (m/f/d) (German/French speaking) Arbeitgeber: home24 SE
Kontaktperson:
home24 SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: (Junior) Seller Support Specialist - Marketplace (m/f/d) (German/French speaking)
✨Tip Number 1
Familiarize yourself with the e-commerce landscape, especially marketplaces like home24. Understanding how these platforms operate will help you engage more effectively with sellers and address their needs.
✨Tip Number 2
Brush up on your French and German language skills, as you'll be communicating with sellers in both languages. Being fluent will not only help you build rapport but also ensure clear communication regarding operational topics.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous roles. This will demonstrate your solution-oriented mindset, which is crucial for a Seller Support Specialist.
✨Tip Number 4
Highlight any experience you have in training or onboarding processes. Being able to develop and provide training sessions for sellers is a key responsibility, so showing your capability in this area will set you apart.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: (Junior) Seller Support Specialist - Marketplace (m/f/d) (German/French speaking)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the (Junior) Seller Support Specialist position. Understand the responsibilities and required skills, especially the importance of e-commerce knowledge and language proficiency in German and French.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the job requirements. Emphasize any previous roles in B2B service environments or e-commerce, and showcase your organizational skills and hands-on mentality.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific reasons why you want to work at home24 and how your background makes you a great fit for the team.
Highlight Language Skills: Since the position requires proficiency in English, French, and German, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei home24 SE vorbereitest
✨Show Your E-Commerce Passion
Make sure to express your keen interest in e-commerce and marketplaces during the interview. Share any relevant experiences or projects that demonstrate your enthusiasm for the industry.
✨Highlight Your Team Player Skills
Since the role requires collaboration with Business Development Managers and other stakeholders, emphasize your ability to work well in a team. Provide examples of how you've successfully collaborated in previous roles.
✨Prepare for Operational Questions
Be ready to discuss operational topics such as product creation and technical issues. Familiarize yourself with common challenges sellers face on marketplaces and think about how you would address them.
✨Demonstrate Organizational Skills
The job requires excellent organizational skills. Prepare to share specific examples of how you've managed multiple tasks efficiently in the past, showcasing your solution-oriented mindset.
