Customer Success Manager [German-speaking] - SECRA (m/f/d)

Explore a new world of possibilities

At HomeToGo, we’re on a mission to make incredible accommodation easily accessible for everyone. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead – join us!

Your future contribution

Write a paragraph to describe the mission and vision of the role, how it fits into HomeToGo’s wider mission, and describing the business impact it has. This is crucial to attract candidates to the role. This section should form the intro to the job description. See here for more inspiration.

How you’ll add value

To make our JD stand out from the competition and to ensure a full understanding of the role for all parties involved (candidate, recruiter, hiring manager) this part needs to be as specific and outcome focused as possible. Therefore, please define approx. 5 key performance objectives, based on the ideal success in the first year.
Imagine we’ve hired the perfect candidate, and they’ve been in the role for a year. What will they have accomplished? Be as specific as possible , using SMART criteria to guide you. We’re looking for outcomes rather than tasks here.

Tip: Think about answering the following questions to help define the ideal objectives:
What is the first project or initiative the new hire will work on? What other projects or initiatives will they drive, or collaborate with others on? What results do you expect them to have produced in the first 3 months? What results do you expect them to have produced in the first 6 months? What results do you expect them to have produced in the first 12 months? What is the biggest problem you’re looking for them to solve? What other problems do you want them to solve?

Note: Where there is either ambiguity on the granular details, or potential confidentiality issues to consider – no problem – just describe the objective or desired outcome as detailed as you can. We can use the kick off meeting to refine this if needed.

You’ll be successful in this role if you

State 5-7 key skills and experiences. Below is a hire-right profile to guide you to best define the ideal candidate profile, and also to clarify what we’re not looking for. Attributes listed can be skills, previous experience, traits or behaviours

What we offer

Your journey with HomeToGo is a two way street – we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make HomeToGo a great place to work, including:

• The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
• Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
• Personal development : German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Wellhub, clubs & sports (e.g. volleyball, running), psychological support
• Startup spirit: Driven by our Leadership Principles: We are fast, nimble, and results-driven – embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
• Flexible work approach : Office-led and remote friendly approach; employees are offered remote work flexibility for up to 50% of the year, including work from abroad benefits. Plus, access to a Travel Industry Card
• Climate action : Committed to being a pioneer in green travel: We partner with Plan A to take our environmental commitment to the next level by focusing on decarbonization, reduction targets and ESG reporting, and are a proud member of Leaders for Climate Action.
• And so much more…

*Certain conditions apply #J-18808-Ljbffr