Horry-Georgetown Technical College (HGTC) is a two -year community/technical college that offers more than 75 associate degree, diploma, and certificate programs for students who are either seeking quick entry into the workforce or desiring to transfer to a senior institution to pursue a bachelor’s degree. HGTC offers three convenient campus locations in South Carolina, including Myrtle Beach, Conway and Georgetown.
The Technology Solutions department is seeking candidates for a part-time IT Support Specialist The IT Support Specialist. The selected candidate will serve as a first point of contact for faculty, staff, and students seeking technical assistance and provides entry-level support for hardware, software, accounts, peripherals, classroom technology, and basic audio/visual systems. This position is responsible for receiving, documenting, troubleshooting, and resolving IT requests through the college's ticketing system, phone, email, remote support tools, and walk-in assistance, while escalating complex issues to higher support tiers as needed. The role assists with computer deployments, new employee onboarding, inventory updates, technology training, and end-user documentation, while ensuring compliance with established IT standards, procedures, and service level expectations. The Support Specialist supports departmental communications during outages and service disruptions, contributes to customer satisfaction through timely follow-up and effective communication, collaborates with other Service Desk and Desktop Support members on projects, operational needs, and participates in ongoing professional development to expand technical skills and knowledge. Occasional travel between campuses and support for after-hours events or emergencies may be required.
Commensurate with education and experience
Minimum Requirements: Associate degree in Information Technology, Computer Technology, Computer Science, or a related field; or equivalent combination of education and experience.
Preferred Qualifications: Previous customer service, technical support, student worker, or helpdesk experience preferred.
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IT Support Specialist Arbeitgeber: Horry-Georgetown Technical College
Horry-Georgetown Technical College ist ein hervorragender Arbeitgeber, der eine unterstützende und integrative Arbeitsumgebung bietet. Unsere Mitarbeiter profitieren von umfangreichen Weiterbildungsmöglichkeiten und einem starken Fokus auf die berufliche Entwicklung, während sie in einer dynamischen Gemeinschaft arbeiten, die Vielfalt schätzt und fördert. Die Lage an unseren drei Campus ermöglicht es den Mitarbeitern, direkt mit einer vielfältigen Studentenschaft zu interagieren und einen positiven Einfluss auf deren Erfolg zu haben.
Kontaktdaten:
Horry-Georgetown Technical College Recruiting-Team
