Hotel Manager / Allrounder Hotel & Guest Service (m/w/d) Reception

Beginn

The Hotel Dampfmühle offers 85 rooms with an attractive variety of categories: from modern deluxe rooms, comfortable studios to luxurious wellness suites.

Various event areas, as well as the Jules breakfast restaurant with a generous terrace, as well as the small fitness area with sauna and rooftop terrace and wellness sublet offerings complete the range of services.

Ideally located between the Ruhr area and the Lower Rhine, we combine hotel operations, events and personal hospitality in a special location with a lot of potential.

With us, you will find a secure job in a medium-sized company, a planable monthly service schedule, holiday and Christmas pay, and fair working conditions without unpaid overtime.

We would like to strengthen our team and are ideally looking for one or two people who are willing to actively help design our house.

We are open to different profiles: from young talent after training to experienced hotel professionals to motivated people who have not previously had the opportunity to take on more responsibility.

Breakfast Full-time I part-time possible

Your possible areas of work depending on your experience, interest and strengths, you can be employed with us in one or more areas:

• Reception & Guest Services Welcome
• Care and acceptance of our hotel guests
• Check-in and check-out
• Acceptance and processing of reservations and requests Telephone and written guest Correspondence Accounting,
• Payment processing and cash management
• Maintenance of guest data and reservations in the hotel system
• Contact person or point of contact for guest requests, questions and complaints Collaboration with housekeeping
• Breakfast service/kitchen and events area
• Care for our guests in the breakfast and service areas
• Preparation, set up and maintenance of the breakfast buffet
• Serving food and drinks Ensuring a pleasant atmosphere for our guests
• Pre- and post-preparation of the service area
• Compliance with hygiene, quality and service standards
• Organization & Responsibility
• Additional duties are available depending on suitability

For candidates wishing to take on more responsibilities

• Assistance with service planning and day-to-day organisation
• Coordination between reception, housekeeping, service and kitchen
• Induction of new employees Participation in the optimization of processes
• Support for events, group bookings and special requests
• Shift responsibility
• Active participation in shaping guest satisfaction and service quality
• Bring it with you

We are not looking for a perfect application, but for people who fit us. Above all, we value reliability, friendliness and pleasure in dealing with guests.

Ideally, bring

• Experience in hospitality, catering, service, reception or guest care
• Education as a hotel professional, restaurant professional or a comparable qualification is advantageous but not a requirement
• Motivated newcomers are also welcome
• Friendly well-mannered and professional appearance
• Pleasure in contact with people
• Team spirit, sense of responsibility and a structured way of working
• Good knowledge of German; English is an advantage
• Flexibility for early, late, weekend and holiday services
• Willingness to provide cross-disciplinary support depending on strengths
• Willingness to develop and take responsibility

Who we would like to address in particular

• This position is suitable for you if, for example, you: would like to work exclusively or mainly at the reception
• Prefer to work in the breakfast or service sector
• Looking for varied tasks as a hotel professional
• Fresh from training and looking for a good start
• Want to get a foothold in the hotelier industry as a junior or junior already have experience, but have so far been given too little responsibility, want a new challenge in a family-friendly hotel environment
• Would like to work in a house where you are not just a number
• What we offer (Applies to everyone with slight adjustments if necessary):
• A secure workplace in a medium-sized company
• A varied workplace right on the Rhine
• A planned monthly service plan
• No unpaid overtime
• Christmas money
• Opportunity for the Job Bike
• A warm, motivated team A structured introduction
• Flexible deployment options depending on experience, strengths and interests Development opportunities within the house
• The opportunity to take on more responsibility Short decision paths and a personal working environment In-company training food allowance free drinks
• Free parking Employee discounts
• Discounts on company products and services
• Occupational pensions
• By arrangement a fair, performance-appropriate remuneration depending on experience, range of operations and responsibilities
• Working time model

Possible operating times: We prefer to seek full-time support.

However, depending on the candidate profile, other models are also possible.

Early service, late service, breakfast service, service hours, weekend and public holiday services by schedule.

We want flexibility, but we are also willing to work together to find a solution that suits your life situation and our operation.

Do you want to be a hostess or hostess, take responsibility or reorient yourself professionally?

Then we look forward to receiving your application.

Whether it’s reception, breakfast, service or a mix of everything

It’s not that you can do it all, but that you bring pleasure to people, teamwork and hospitality.

You are welcome to apply even if you do not meet all the criteria.

Together, we look at where your strengths lie and how you fit into our team.

#J-18808-Ljbffr