Management and organisation of the department Ensuring professional, service-oriented guest communication (telephone, email, OTA, GDS) Checking and processing individual and group reservations Ensuring optimal occupancy while taking pricing strategy into account Maintaining and checking booking systems (PMS, channel manager, CRS) Revenue and sales orientation
Active participation in the pricing and sales strategy in coordination with revenue management Monitoring occupancy, pick-up, forecasts, and market segments Implementation of upselling and cross-selling measures Monitoring rate parity and OTA performance Quality & process management
Ensuring compliance with 5-star standards in communication and offers Developing and optimising reservation processes Training and further developing of the reservation team Preparation of reports and key figure analyses for director Interface management
Close cooperation with front office, sales, marketing, spa, and F&B Support with group enquiries and events Complaint management in the area of reservations What we expect from you:
Strong teamwork skills, independence, and dedication A positive and engaging presence Resilience, stress tolerance, and flexibility A well-groomed appearance Keen attention to detail and workplace cleanliness Proficiency in German and English; additional languages are a plus PMS-Protel experience is an advantage Experience in Microsoft Office
#J-18808-Ljbffr
Active participation in the pricing and sales strategy in coordination with revenue management Monitoring occupancy, pick-up, forecasts, and market segments Implementation of upselling and cross-selling measures Monitoring rate parity and OTA performance Quality & process management
Ensuring compliance with 5-star standards in communication and offers Developing and optimising reservation processes Training and further developing of the reservation team Preparation of reports and key figure analyses for director Interface management
Close cooperation with front office, sales, marketing, spa, and F&B Support with group enquiries and events Complaint management in the area of reservations What we expect from you:
Strong teamwork skills, independence, and dedication A positive and engaging presence Resilience, stress tolerance, and flexibility A well-groomed appearance Keen attention to detail and workplace cleanliness Proficiency in German and English; additional languages are a plus PMS-Protel experience is an advantage Experience in Microsoft Office
#J-18808-Ljbffr
