Business Development Representative | Southern Germany

• Southern Germany region (Bavaria and Baden-Württemberg)
• About Hotel Friend

Hotel Friend is a Germany-based Saa S company offering an all-in-one hotel management platform, from PMS and booking engine to Channel Manager, Mobile Concierge, Hotel Friend AI, and Payments.

Hotels across the DACH region and beyond use our solutions to optimize operations, increase direct bookings, and digitalize the guest experience.

We are ISO 9001:2015 and ISO 27001:2023 certified.

To further expand our sales activities, we are looking for a new team member to support the Southern Germany region.

You will independently develop your sales territory and support hotels from the first point of contact through to a long-term partnership.

Your Role

You are responsible for the full sales cycle in your region, from identifying new hotel customers to closing contracts and developing long‑term relationships.

You are the central point of contact between our customers and our Development, Marketing, and Support teams and actively contribute to Hotel Friend’s growth.

This position combines what was previously spread across several roles: strategic business development, active outbound sales, account management, and technically sound product consulting — all in one role.

• Building and developing a sustainable sales pipeline;
• Identifying and qualifying new hotel customers;
• Independently conducting discovery calls and product demos;
• Advising customers on integration, data migration, and the use of our software;
• Preparing offers as well as negotiating and closing contracts;
• Supporting your customers beyond go‑live;
• Maintaining your pipeline and CRM data;
• Representing Hotel Friend at trade fairs, industry events, and networking events;
• Working closely with Development, Marketing, and Support and sharing market feedback.

Your Profile

• Have you worked in the hotel industry yourself?

Perfect.

You understand day‑to‑day hotel operations from first‑hand experience.

Whether your background is in hotel operations, hotel management, front office, reservations, revenue management, event management, or a similar role, you understand our customers’ workflows and challenges.

• You have experience with hotel software as well as a solid general technical understanding and feel confident explaining modern software in a clear and understandable way.
• You have experience in sales or customer consulting, ideally in a B2B environment.
• Experience in Saa S or software sales is an advantage, but not a requirement. What matters more is that you understand hotels and enjoy presenting solutions.
• You enjoy advising customers as an equal partner, asking the right questions, and working with them to find the right solution for their processes.
• You work in a structured way and reliably keep track of potential customers, appointments, and your sales activities.
• You have business‑fluent German and solid English skills.
• You are willing to travel within your sales region as well as to trade fairs and industry events.

What matters to us is not your job title, but your ability to convince customers, build trust, and successfully close deals.

What We Offer

• An attractive base salary with performance‑based commission.
• Responsibility for a clearly defined sales region with plenty of room to shape and develop it.
• A flexible working model with modern technical equipment.
• Short decision‑making processes and close collaboration with our Head of Sales, the founding team, and our Development, Marketing, and Support teams.
• Modern sales and CRM tools to support you in your day‑to‑day work.
• Training opportunities and development prospects within a growing Saa S company.
• Participation in hotel and industry events in Germany and abroad.
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