Operational Performance Manager

We are among the world\’s leading providers of logistics solutions for the chemical, mineral oil, gas, and food industries, based on our core competencies. As a family business, we stand behind each and every one of our 3,800 employees worldwide. Their skills, commitment, and expertise are the foundation that allows us to always go a step further and consistently deliver the best solutions to our customers. Make something special out of your skills too.

For our BL Intermodal & Road, we are looking for an
Operational Performance Manager (m/f/d)
at our Dormagen or Rotterdam location, someone who embodies what all our employees have in common: always going one step further.

Your Responsibilities

• Monitor transport orders to identify underperforming shipments, lanes, or customer orders, and initiate clarification with the responsible Order Owner
• Ensure accuracy of booked costs, extra charges, lump sums, and additional income
• Continuously review and ensure readiness of revenue/cost entries for invoicing in the Transport Management System
• Oversee the issuance of invoices and credit notes, and coordinate corrective actions with the Billing & Invoicing team
• Manage internal settlements and resolve incorrect or duplicate charges within the HOYER organization
• Analyze non-billable costs, assess root causes, and collaborate with Operations and Sales to implement corrective measures
• Regularly review deferred income to identify unnecessary delays or risks
• Support month-end closing procedures, including write-offs and cost adjustments
• Conduct regular and ad-hoc data analyses to support operational and financial decision-making

Your Expertise

• Bachelor\’s degree or completed vocational training in logistics
• Initial professional experience in a similar role or within the field of operational performance
• Relevant experience in logistics services would be beneficial
• Relevant experience in operational controlling would be beneficial
• Strong problem-solving skills and analytical mindset
• High level of flexibility, efficiency, and self-motivation
• Excellent communication skills and a hands-on mentality
• Fluent in both German and English, written and spoken

Benefits

• Secure workplace
• Highest safety standards
• Challenging and independent areas of responsibility
• Appreciative and team-oriented corporate culture
• Personnel development that promotes training and further education
• Company restaurant
• Company pension scheme
• Attractive employee benefits
• Leased bicycle scheme

Make more possible

Piyathip Kaewta looks forward to receiving your application, including the reference number: BLR