Hotel Experience Manager

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HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.

ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers\‘ expectations.

TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.

In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.

Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.

HRS\’s exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

POSITION

We are looking for a Cologne based Hotel Experience Manager (all genders) to become part of our Hotel Success Management team.

Hotel Success Management handles operational delivery responsibilities, both inbound and outbound to facilitate enablement of HRS 5S Framework as well as hotel performance. Whilst covering inbound support request of all hotel partners, most outbound activities are focused on strategic relevant hotels: the team acts as consultants towards hotels by having a clear understanding of the required performance indicators and enables the 5S Framework for our customers but also cares about “hygiene factor” such as hotel status and content management or general support.

CHALLENGE

• Daily operational interface for HRS Hotel Partner to ensure excellent operations and support for our hotel partner
• Technical Onboarding and training of new hotel partner to provide an easy and fast go-to-market solution
• Support of Sign-Up and Submission of HRS Labelling, Classifications, Corporate RFPs and CCR Procurement to facilitate enablement of HRS value proposition and solutions.
• Pro-active consulting of hoteliers regarding activities along HRS 5S Framework to increase market share, including price/ availabilities and training on HRS VPAY Solution
• Support and Management of inbound support requests of our hotel partner related to HRS LaaS Solutions & general administration
• Close collaboration with regional HAE Teams taking over delivery support tasks or appraise HAEs of important developments with most relevant hotels
• Cross-functional team work in our STAY Unit to understand customer needs and implications for hotel offerings and services
• Actively contribute toward continuous process improvements & continuously improve working procedures through identification of automation potential
• Solve complex problems and finding solutions by collaborating with other departments of HRS
• Be always able to prioritize support requests based on economic impact

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH…

• A commercial education, preferably in the travel industry, or a degree in Business Administration
• Preferable experience in an operations position combined with working experience in the B2B Travel Industry or B2B SaaS company or Customer Service
• Good understanding of the HRS USP and products, B2B travel industry and comp set
• Excellent communication skills in both ways: understanding pain and gain of the hotels and presenting best possible solutions, i.e., actively listening and questioning, recognize needs of conversation partners and adapting own communication
• Excellent relationship management, i.e., initiating positive contact, acting convincingly (e.g., in consulting) and behaving professionally
• Passion to find new/best-possible solutions, keep economic impact in mind
• High level of self-motivation and ability to cope with pressure
• Willingness to develop and constantly challenge the status quo
• Structured way of working with a commitment to detail in an organized manner
• Team player with strong orientation on results and strategic goals
• Flexible thinker able to operate in a changing environment
• Fluency in German and English

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

Job Segment: Travel Industry, Relationship Manager, RFP, Pre-Sales, Travel, Customer Service, Sales

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