Customer Success Manager (m/f/d)

Job Responsibilities

1. Initially, coordinate with the customer to determine project start dates, preferred order of HR management improvements, and necessary preparations. Be aware that customers often underestimate the required preparation time.
2. Hold regular meetings to discuss project progress with the customer and their implementation partner, monitor task completion, highlight milestones, and support change management efforts.
3. If progress stalls, escalate issues to management to ensure continued advancement.
4. Ensure that the full potential of the improvements reaches the customer effectively.
5. If you value creative freedom, extensive communication, and working with grateful customers, this role is ideal for you.

Candidate Profile

• Several years of professional experience as a success manager, project manager of complex projects, or (key) account manager.
• Familiarity with HR administration processes.
• Experience engaging with management-level clients; eloquence and communication skills are essential.
• Experienced and straightforward, with a direct approach.
• Degree is not crucial; relevant experience, credibility, eloquence, and empathy are valued.

Additional Benefits

• Structured, personalized onboarding process.
• Work with exciting clients worldwide, including Edeka, Porsche, and Hollywood production companies.
• Work environment in an old loft with a Silicon Valley start-up atmosphere.
• Opportunities for meaningful impact and professional growth tailored to your development plan.
• Attractive salary package with profit sharing paid quarterly.
• Travel opportunities to major Microsoft conferences around the world, including Las Vegas, New York, Singapore, Toronto, Orlando, Barcelona, and Munich.

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