Customer Success Manager (all genders)

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As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform.

Responsibilities

Partner & Customer Onboarding

• Lead structured onboarding processes for new customers and partners.

Customer Support & Ticket Management

• Manage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high-quality issue resolution.
• Communicate proactively with customers to clarify open points and prevent escalations.

QBRs & Relationship Management

• Conduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.
• Build long‑term relationships through continuous engagement and consultative support.

Knowledge Base & Documentation

• Create and maintain product documentation, FAQs, and Help Center articles to promote self‑service and improve customer understanding.

Zendesk Administration & Automation

• Configure and optimize workflows within Zendesk.
• Implement automation to increase efficiency and generate reports for internal analysis.

Cross‑Department Collaboration

• Work closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.

Qualifications

Professional Background

• 2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in a B2B environment.
• Prior experience in customer support operations with a proven track record of resolving issues efficiently and improving customer satisfaction.
• Stakeholder management skills with the ability to collaborate effectively across internal teams and external partners.

Industry Knowledge

• Familiarity with e‑mobility or EV technologies is a strong advantage.

Technical Skills

• Proficiency with ticketing systems (e.g., Zendesk) and CRM tools.
• Ability to explain technical concepts clearly and in a customer‑friendly manner.
• Exposure to automation tools or scripting (e.g., macros, APIs, workflows) is a plus.

Soft Skills

• Strong communication and problem‑solving abilities.
• High service orientation and proactive mindset.

Nice to Have

• Proven experience as a Zendesk Administrator, including configuration, workflow optimization, reporting, and automation.

Language

Fluency in English is required; knowledge of German is an advantage.

Start Date

January 2026.

Location

Onsite in Berlin is preferred. Hybrid system: 2 days per week at the office, 3 days remote. EUREF Campus in Schöneberg in Berlin – Europe\’s hotspot for green technology and eMobility.

About us

Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years. Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future.

Our Values

• We are Curious
• We are Ambitious
• We are Accountable
• We are Inclusive

We are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.