Hospitality Manager (W/M)

Part of the team responsible for Brand Hospitality and Experience within our ManufactureWe are looking for an experienced, detail-oriented and service-driven Hospitality Manager to elevate the art of hosting at Hublot. In this role, you will be the guardian of the Hublot guest experience, overseeing hospitality operations at our Manufacture in Nyon and managing VIP visits, factory tours, exclusive client dinners and high-profile events. You will also define and implement global hospitality standards, ensuring that every partner, VIP, journalist and client enjoys a seamless, bespoke and unforgettable immersion into Hublot's universe, blending Swiss watchmaking heritage with avant-garde luxury.MissionsDesigning and managing VIP visits, Manufacture tours and tailor-made, seamless, bespoke and memorable experiences at our ManufactureActing as a brand ambassador and guardian of Hublot's heritage, bringing our Maison's history, values and watchmaking expertise to life for every visitor.Coordinating with watchmakers, executives and PR teams to create personalized itineraries and behind-the-scenes masterclasses.Defining, implementing and continuously elevating global hospitality guidelines across the Manufacture.Ensuring consistency, excellence and attention to detail at every touchpoint of the guest journey, including reception, catering, gifting, logistics and departure.Strengthen excellence in hospitality practices across markets, ensuring every interaction reflects Hublot's brand identity and luxury positioning.Training and supervising internal hosting teams, external agencies and hosts/hostesses during key events.Providing tailored guidelines and operational support to international markets for Manufacture know-how displays, brand heritage storytelling, and the coordination and shipment of exhibition components.Collecting and reviewing feedback from VIP guests and internal stakeholders to continuously improve the guest journey.Benchmarking luxury hospitality trends, fine dining and immersive brand experiences to introduce innovative concepts to Hublot.Ensuring seamless communication and coordination between local markets and Headquarters for incoming delegation visits.ProfilEducation: Degree in Hospitality Management, Hotel Management, Event Management, Business Administration, or an equivalent qualification.Experience: Minimum 5 years of experience in luxury hospitality, VIP guest relations, or high-end event management, ideally within luxury, watchmaking, fashion, or premium industries.Strategic Brand Vision: Deep mastery of luxury service standards, guest journey management, and the ability to translate brand heritage, values, and craftsmanship into engaging, authentic storytelling.Operations Bespoke Experiences: Proven track record in designing and managing tailor-made VIP visits, exclusive experiences, and complex, multi-stakeholder itineraries with flawless logistical execution.Standards Team Leadership: Experience developing and implementing global hospitality guidelines to ensure absolute consistency across touchpoints, alongside a strong ability to coordinate and train internal teams and external providers.Stakeholder Management: Exceptional interpersonal and communication skills to collaborate seamlessly with senior management, artisans/watchmakers, PR teams, and international markets.Profile Mindset: Detail-oriented, proactive, and autonomous, with a genuine passion for luxury, Swiss watchmaking, and innovative experiential concepts. High cultural awareness and ability to thrive in a demanding, fast-paced environment.Languages: Fluent in English and French (oral and written); any additional language is a strong asset. #J-18808-Ljbffr