German Lead Customer Success Manager, Strategic Accounts

About the Role

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. This team is responsible for coordinating the post-sale customer experience, enabling customers to achieve outcomes and making the value they’re getting out of HubSpot visible as a way of driving usage‑desired outcomes retention and growth.

As a Lead Customer Success Manager (CSM) on the German Strategic Accounts team you will work with a wide variety of primarily corporate / enterprise‑sized businesses. You will be responsible for driving product adoption of existing tools, removing roadblocks proactively, managing risk and identifying opportunities for new products and services within your book of business. You’ll work with a broad number of stakeholders including leadership to learn how their teams function and the challenges they face and help set them up for long‑term growth.

This position is available for our Dublin or Berlin offices or remotely from Ireland or Germany.

In this role you will

• Oversee the customer experience for a portfolio of 30-40 enterprise‑level high‑value accounts with the goals of retention and growth.
• Build and foster deep relationships at all levels of the customer organization, multi‑tasking with customers to ensure alignment with their business goals and use cases and develop long‑term partnerships.
• Use strategic consulting, problem‑solving and deep product knowledge to help your customers achieve measurable business outcomes, new use cases and maximize their ROI with HubSpot.
• Partner with multiple internal cross‑functional teams (Sales, Marketing, Product, Contract Management and HubSpot executive leadership) to develop and execute success plans that align stakeholders on growth strategies and risk mitigation.
• Create and deliver Executive Business Review presentations and strategic consultations to align on goals, priorities, growth opportunities and overall business vision to support optimal adoption of the HubSpot platform.
• Act as a customer advocate and focus on deep platform solutioning by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes and aligning internal resources to support customer initiatives—all while demonstrating resilience and perseverance in the face of setbacks or slow progress.
• Travel onsite to deliver strategic consulting engagements if needed, usually around 2‑3 times yearly.

Qualifications

• Fluency in written and spoken German and English.
• Experience working with large organizations (200+ employees).
• Experience managing a minimum of $8‑10M ARR.
• A proven track record of measurably impacting customer results through creative problem‑solving, strategic consulting and change management. Experience with SaaS platforms is desired but not required.
• Exceptionally strong communication and relationship‑building skills with the ability to multithread across stakeholders and deliver compelling executive‑level presentations.
• Comfortable navigating change.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience as a Senior CSM, Senior Account Manager or with strategic partnerships.
• Experience working with VPs or C‑suite decision‑makers.
• Curiosity and comfort adapting to new technologies, keeping up to date with AI.

Other Details

Full‑time position.

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