Amazon Account Manager - Remote

Amazon Account Manager – Remote full time

Responsibilities

As a full-time Amazon Account Manager, you will play a crucial role in executing our brand strategies. Your responsibilities will include:

Amazon Seller Central Management:

• Utilize flat file uploads for bulk operations (title changes, create product variants, updating product features etc.)
• Upload A+/EBC/storefront content to enhance brand presence.
• Set and maintain account KPIs for continuous improvement and growth.
• Collaborate with Seller Support and raise tickets when necessary.
• Supervise new product launches and monitor their success.
• Create Deals and report results into a document

Customer Service and Communication:

• Respond to all messages within 24 hours.
• Manage customer inquiries, returns, refunds, and other service issues promptly and effectively.
• Monitor and respond to customer reviews and feedback on Amazon.
• Provide insights and suggestions based on customer feedback to improve products and services.
• Address and resolve negative feedback to maintain a positive brand image.

Data entry for Market Analysis:

-Enter Data from Helium10, Amazon and Datadive into a spreadsheet to give a market overview.

Assistance:

• Go through Mail and help with deleting, forwarding and prioritizing
• Download documents once per month for accounting routine

Qualifications:

To succeed as an Amazon FBA Account Manager with us, you should possess the following qualifications and traits:

• Experience Level: Mid-Level – Senior-Level
• At least 3-4 years of relevant experience as an Amazon FBA Account Manager and customer support experience.
• Strong understanding of the Amazon FBA business model and the main KPIs (CVR, traffic, sales etc.) to further optimize them.
• Customer service experience (preferably in Amazon FBA).
• Experience with troubleshooting with Amazon Support.
• Proficiency in Google Sheets / Excel.
• Experience in updating product data with bulk files (title changes, creation of product variants, images, updating product data etc.)
• Confidence in independently handling customer inquiries and resolving issues.

Once you apply for the job, use the word “rock ’n‘ roll” once you are asked for a hidden word.

• Remote job with flexibility during main office hours in your country.
• Continuous professional development through new strategies, masterclasses, and masterminds.
• Be part of a dynamic team focused on growth and learning.
• Attractive compensation.

If this sounds like you, we can’t wait to meet you! Apply now and take the next step in your career with us!

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