ServiceNow Technical Lead (Director)

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve.

We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future.

Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive.

The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

As a Service Now Technical Lead, you will lead the design, assessment, enhancement, and integration of advanced Service Now solutions for Huron’s clients.

You will serve as a trusted advisor, steering strategic engagements and overseeing technical excellence from discovery through delivery.

Leveraging your expertise in Service Now and in integrating with enterprise platforms such as Workday and Oracle, you will drive clarity, direction, and innovation in ambiguous and high-impact client environments.

Key Responsibilities

• Provide technical leadership and vision for the architecture, design, and deployment of complex Service Now solutions aligned with client businessobjectivesand industry best practices.
• Advise clients on Service Now capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
• Architect and manage integrations between Service Now and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange.
• Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
• Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
• Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all Service Now implementations and integrations.
• Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
• Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
• Proactively assess emerging Service Now features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
• Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
• Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.

Flexible living locations across the U. S and Canada with travel required for client engagements and team collaboration up to 30%.

• Required Qualifications
• Bachelor’s degree
• 7+ years Service Now Implementation experience
• Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the Service Now platform.
• 5+ greenfield Service Now implementations with HRSD and/or CSM
• Current Service Now Certified System Administrator (CSA) Certification REQUIRED
• Current Service Now Certified Application Developer (CAD) Certification REQUIRED
• Current Service Now Certified Implementation Specialist (CIS) Certification REQUIRED
• Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
• Strong hands‑on knowledge of Service Now modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM.
• Proven experience architecting and implementing integrations between Service Now and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e. g., Oracle Cloud, Oracle e BS, Workday HCM, etc.).
• Expertise within integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e. g., Mule Soft, Dell Boomi), and web services.
• Demonstrated skill in designing secure, scalable, and reliable integrations between Service Now and other enterprise applications.
• Excellent written and verbal communication skills with the ability to present complex technical concepts to non‑technical and executive audiences.
• Strong analytical and creative problem‑solving abilities, with a track record of developing innovative solutions to complex challenges.
• Experience with agile methodologies and project management practices.
• Experience in large‑scale consulting environments and transformational projects.
• Ability to translate ambiguous requirements into actionable architecture and implementation plans.
• Strong business acumen and the ability to connect technology solutions to broader organizational goals.
• Desire to continue training to gain additional micro‑certifications, CIS certifications, and delivery accreditations
• Preferred Skills & Attributes
• Bachelor’s degree in Computer Science, Information Technology, Engineering; Master’s degree preferred.
• 7+ years in a Service Now Implementation experience with an Elite-level Service Now partner (not in an internal role)
• Experience implementing Service Now solutions in higher education and academic medical centers
• CTA or CMA strongly preferred
• Exposure to cloud solution architectures (AWS, Azure, GCP) and Saa S platforms.
• Proficiency with data modeling, workflow automation, and custom application development on Service Now.
• Demonstrated experience in mentoring and developing technical talent.
• Passion for learning and staying at the forefront of technology trends.

Why Join Huron?

• Impact: Shape the digital future for leading organizations by architecting transformative Service Now solutions.
• Growth: Access robust training, mentorship, and career advancement opportunities in a culture that values innovation and curiosity.
• Collaboration: Work alongside passionate colleagues in an environment that embraces diversity, creativity, and shared success.
• Recognition: Be a part of an industry‑recognized consulting leader with proven expertise in technology‑enabled business transformation.

The estimated base salary for this job is $175,000 - $225,000 USD.

The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting.

The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy.

Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $218,750 - $303,750 USD.

The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

• Position Level
• Director
• Country
• United States of America
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