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- Aufgaben: Provide advanced IT support for French hotels and manage customer inquiries.
- Arbeitgeber: Join Hyatt Services GmbH, a global leader in hospitality with a diverse team.
- Mitarbeitervorteile: Enjoy employee rates at Hyatt Hotels, hybrid work options, and extra vacation days.
- Warum dieser Job: Be part of an international team and enhance your tech skills in a dynamic environment.
- Gewünschte Qualifikationen: Fluent in French and English, with 2-3 years in IT support and relevant technical knowledge.
- Andere Informationen: Travel up to 40% to our hotels in France; we value diversity and inclusion.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
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Become a part of the Hyatt family and start your career with us as IT Helpdesk Agent Level 2 with French skills in the IT department at Hyatt Services GmbH in Mainz.
What We Offer
- Global accommodation at Hyatt Hotels at employee rates
- Job ticket for public transport in Mainz and Wiesbaden
- Company savings plans
- Electronic time tracking—no loss of overtime!
- Personalized training and career programs
- Modern workplace in the heart of Mainz city center
- Option for a hybrid work model (2 days / week working from home)
- International team (colleagues from over 50 nations)
- Complimentary beverages (coffee specialties, tea, and water)
- Additional vacation day for special occasions
The Role
As our IT Helpdesk Agent Level 2, you will be the primary point of contact for our French customers and first Level support being responsible for providing advanced technical support and customer service. You will take ownership of the customer’s inquiry and see it through to resolution, working with higher level IT associates or third-party service providers. You will work closely with our hotels in France, performing monthly on-site visits and daily remote technical support.
Your responsibilities:
- Main point of contact for our French hotels and local vendors
- Provide advanced technical support for colleagues in hotels on-site and remote
- Perform regular hotel visits and conduct service review calls with hotel management
- Document interactions, incidents, and resolutions within ticketing system
- Take ownership and responsibility of issues from notification through to resolution
- Administer and maintain user access to all systems
- Work with our System Engineers and 3rd Party Vendors
- Provide continuous feedback to our customers about current support status
- Traveling is required up to 40% of working time to our hotels
Required Skills
- Excellent verbal and written French (at least B2 level) and English communication skills
- Minimum of 2 – 3 years job experience with Microsoft Windows Systems in Service Desk / Technical support environment
- Experience providing local on-site support
- IT vocational training or bachelor’s degree in computer science or information technology systems preferred
- Very good knowledge in standard applications (like MS Office)
- Good knowledge in at least two of the following systems:
- Windows Client Operating Systems
- Windows Administrative Tools
- Microsoft-Server and Roles
- Active Directory
- Azure Identity Management
- Group Policy Management
- MS Intune
- Experience in creating Knowledge Base articles to resolve technical issues
- Experience in shadowing, sharing knowledge within the team
- Ability to think logically to analyze, troubleshoot and resolve complex issues
- Solutions focused with a can-do attitude
- Experience in the hospitality industry is a plus
We Live Inclusion
Our company culture is built on diversity, equal opportunities, and inclusion. We welcome applications from individuals with diverse backgrounds and abilities. All applicants, regardless of any disabilities, will be treated equally in the selection process. We strive to create a work environment that respects and promotes everyone’s uniqueness.
Interested?
Then, we look forward to your application!
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IT Helpdesk Agent Level 2 with French Arbeitgeber: Hyatt Hotels Corporation
Kontaktperson:
Hyatt Hotels Corporation HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Helpdesk Agent Level 2 with French
✨Tip Number 1
Make sure to highlight your experience in providing technical support, especially in a hospitality environment. This role requires you to be the main point of contact for French hotels, so showcasing any relevant experience will set you apart.
✨Tip Number 2
Since this position involves regular on-site visits to hotels in France, emphasize your willingness and ability to travel. Mention any previous roles where you had to travel for work, as it shows your commitment and adaptability.
✨Tip Number 3
Demonstrate your language skills by being prepared to communicate effectively in both French and English. You might want to practice common IT support scenarios in both languages to show your fluency during the interview.
✨Tip Number 4
Familiarize yourself with the specific IT systems mentioned in the job description, such as Active Directory and Microsoft Intune. Being knowledgeable about these tools will not only help you in the role but also impress the hiring team during your discussions.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Helpdesk Agent Level 2 with French
Tipps für deine Bewerbung 🫡
Highlight Language Skills: Since the role requires excellent verbal and written French skills, make sure to emphasize your language proficiency in both your CV and cover letter. Mention any relevant certifications or experiences that demonstrate your fluency.
Showcase Technical Experience: Detail your experience with Microsoft Windows Systems and any technical support roles you've held. Be specific about the tools and systems you are familiar with, such as Active Directory or MS Intune, to align with the job requirements.
Demonstrate Customer Service Skills: As the position involves providing advanced technical support and customer service, include examples of how you've successfully resolved customer inquiries in previous roles. Highlight your ability to take ownership of issues and communicate effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out and shows that you understand the role.
Wie du dich auf ein Vorstellungsgespräch bei Hyatt Hotels Corporation vorbereitest
✨Showcase Your Language Skills
Since this role requires excellent verbal and written communication in both French and English, be prepared to demonstrate your language proficiency during the interview. Practice common technical support scenarios in both languages to show your fluency.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in IT support, especially any roles where you provided on-site assistance. Share specific examples of how you resolved complex issues and the tools you used, particularly with Microsoft Windows Systems.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you approach troubleshooting and resolving technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical thinking and solutions-focused attitude.
✨Emphasize Team Collaboration
This position involves working closely with various teams and vendors. Be ready to share examples of how you've collaborated with others in past roles, especially in a multicultural environment, to achieve successful outcomes.
