Customer Support Technical Specialist (m/f/d)

Tätigkeiten

• You are the first point of contact for customers and service partners worldwide regarding technical questions related to products.
• You process and coordinate technical customer inquiries via our ticketing system and ensure professional and timely problem resolution.
• You analyze technical issues, complaints and warranty cases and develop sustainable solutions in cooperation with internal departments.
• You collaborate closely with Engineering, Product Management, Sales and our international Service Organizations.
• You support customers and service partners worldwide during commissioning, maintenance, repair and troubleshooting activities. In addition, you deliver product trainings, technical workshops, demonstrations and advanced troubleshooting sessions both remotely and on-site at customer locations.

Anforderungen

• You have completed vocational training in a technical field and ideally have knowledge of electrical engineering. Further training as a technician or master craftsman would be an advantage
• You have at least 3 years of professional experience in after sales/service in a technical company
• Good knowledge of MS Office is required, confident use of SAP is desirable
• You have a high degree of commitment and willingness to travel and are characterized by strong communication and negotiating skills
• You are used to working independently and with commitment, but also enjoy working in a team across interfaces
• Fluent written and spoken German and English are essential in our international environment. Other languages are an advantage