As Retail Network & Transformation Manager (m/w/d) , you drive the implementation of Hyundai’s retail transformation strategy, optimize retail network performance, and enhance the customer journey across physical and digital touchpoints. Working closely with European markets and cross-functional stakeholders, you ensure sustainable retail growth, operational excellence, and a consistent brand experience.
We want you to:
- Lead the implementation of Hyundai’s Retail Transformation Strategy across selected European markets
- Develop and execute retail network representation plans for sales and service activities in line with corporate strategy and local market requirements
- Drive the rollout of Hyundai’s omnichannel strategy, ensuring a seamless customer experience across online and offline channels
- Lead the implementation of digital retail solutions that improve customer engagement, operational efficiency, and business performance
- Analyze customer feedback, mystery shopper results, and market insights to identify opportunities for continuous improvement
- Develop and implement initiatives that enhance customer satisfaction, retailer profitability, and long‑term network sustainability
- Collaborate with external partners to deliver transformation initiatives and ensure a consistent Hyundai brand experience across the retail network
- Build strong partnerships with internal stakeholders and cross-functional teams to ensure successful planning and execution of strategic projects
- Develop and continuously improve retail processes, policies, and operational standards across the region
- Monitor market developments, emerging trends, and future retail concepts to support strategic business planning and innovation
About you:
- University degree in Business Administration, Economics, or a related field
- 8–10 years of professional experience in Retail Development, Network Development, Sales Operations, or a related automotive function
- Deep understanding of the automotive retail business, dealer networks, and customer journey management
- Experience leading retail transformation, network optimization, or omnichannel initiatives across multiple markets
- Strong analytical capabilities with the ability to translate market insights into strategic recommendations
- Excellent stakeholder management and cross‑functional collaboration skills in an international environment
- Strong project management skills with the ability to manage multiple priorities in a fast‑paced environment
- Excellent communication and teamwork skills with a proactive and solution‑oriented mindset
- Resilient, well‑organized, and comfortable working under pressure while maintaining a high level of execution quality
- Advanced MS Office skills, particularly Excel and PowerPoint
- Fluent in English; additional European languages are an advantage
Our Offer:
- A competitive salary and benefits package
- Flexible working hours and a hybrid working policy
- Continued learning and professional development
- Car sharing and lease mobility program
- Complimentary daily lunch at our canteen and subsidized breakfast options
- Complimentary fitness facility and the opportunity to join various sporting clubs
- Highly international working environment
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Als Spezialist (m/w/d) Sales Training bei Hyundai und Genesis profitieren Sie von einer dynamischen Arbeitsumgebung, die kontinuierliches Lernen und berufliche Weiterentwicklung fördert. Unser hybrides Arbeitsmodell, attraktive Mitarbeiterbenefits wie ein Fahrzeugleasing-Programm und kostenlose Verpflegung im Betriebsrestaurant sowie ein starkes Engagement für die persönliche Entwicklung machen uns zu einem hervorragenden Arbeitgeber in der Automobilbranche. Werden Sie Teil eines innovativen Teams, das Wert auf Zusammenarbeit und individuelle Entfaltung legt.
