Training Operations Intern: Quality & Support

• Contract Duration: 6 months extendable to 11 months
• Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do:
• ONE IATA
• We collaborate across teams,
• TRUSTED
• We do the right thing,
• INNOVATIVE
• We make tomorrow better,
• INCLUSIVE
• We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever‑changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family‑friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities.

We offer time off so you can support causes important to you.

• We promote work‑life balance with flexible work options, including remote and hybrid work, a generous "work from abroad" policy, and you get your birthday off!
• About the team you are joining

For 50 years, our training products have been helping businesses operate safely, efficiently, and sustainably, building career opportunities for the people they employ.

You will join the IATA Training Operations team, ensuring product delivery to 100,000 students every year.

We are a strong and diverse team which strives to contribute to the development of professionals the commercial aviation industry needs.

• What your day would be like
• Handle customer relationships through an impeccable understanding of IATA Training's portfolio (350+ courses available) and policies; answer any questions and provide proactive guidance to ensure high quality customer service.
• Handle internal and external support requests for the systems and platforms used (LMS, SAP, Moodle, Zoom, Salesforce, Share Point, Power Bi, etc.).
• Organize the classroom logistics (instructors' travel and accommodation, visa invitation letters, course material distribution, certificate issuance, etc.).
• Manage financial aspects with Finance Department such as creating quotation, issuing invoice, processing refund, etc.
• Collect fees on outstanding debt and follow up with the Finance Department on payment application. Provide feedback and status related to aged items to the Credit Manager.
• Provide backup support to other team members in training operations as needed.
• Carry out any special project assigned.
• We would love to hear from you if
• You are pursuing a University Degree (within one year of graduation) in Business Administration or equivalent.
• Have organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail.
• Have excellent interpersonal and communication skills, a persistent and positive can‑do approach.
• Have demonstrated ability to work effectively in an international and multicultural environment.
• Can work efficiently and effectively under pressure and meet deadlines.
• Can think openly, imaginatively, and creatively and you enjoy working in a fast‑paced team environment.
• Are fluent in English (verbal & written) language. Knowing other languages would be an asset.
• Are computer‑literate and fully familiar with Word, Excel, Power Point; Salesforce and Power Bi are considered as assets.
• Have a strong sales and customer service orientation.
• Are available for a 6-month internship, with the possibility of a 5-month extension depending on the business needs and your performance.
• Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at IATA/careers. We are looking forward to hearing from you!

#J-18808-Ljbffr