Overview
Experience and relationship management add value to our customers' needs by ensuring their foreign transactions run smoothly. You will be an advisor, problem solver and confidant to our clients, providing insight and expertise on market developments and opportunities to sustain their business objectives and serving as a foreign exchange informant. You are a negotiator and able to build and strengthen relationships at an executive level. You will think outside the box and use your analytical insights to further develop our sales strategy, techniques and tactics based on feedback from our customers and developments in the forex market.
You are able to transfer your passion, initiative and motivation to our team and our customers.
Responsibilities
- Act as the primary point of contact for an assigned portfolio of active clients, ensuring high levels of engagement and satisfaction;
- Execute FX transactions (spot, forward, and hedging solutions) in line with client needs and market conditions;
- Proactively manage and grow your portfolio through cross-selling and up-selling of FX products and services;
- Build and maintain long-term, strategic client relationships, including regular face-to-face meetings;
- Provide market insights and FX guidance, supporting clients in navigating currency volatility;
- Analyze clients’ FX exposure and risk management strategies, proposing tailored hedging solutions;
- Collaborate closely with Sales, Dealing, and Operations teams to deliver seamless client service and maximize revenue opportunities;
- Monitor market movements and identify trading opportunities relevant to your clients;
- Drive client adoption and effective use of the platform, ensuring they leverage all available features;
- Act as a key contributor to client retention, minimizing churn and enhancing overall client experience;
- Gather client feedback and contribute to continuous improvement of products and services;
Key Performance Indicators (KPIs)
- Cross-sell and up-sell performance
- Client satisfaction (NPS)
What do you bring?
- Proven experience in FX sales, dealing, or account management within a financial services environment;
- Strong knowledge of FX products (spot, forwards, hedging strategies) and international payments;
- Demonstrated ability to manage client relationships and generate revenue;
- Solid understanding of financial markets and currency risk management;
- Excellent communication and negotiation skills;
- Client-focused mindset with a consultative approach;
- Ability to work in a fast-paced, performance-driven environment;
- High level of attention to detail and strong organizational skills;
- Fluency in English;
- A proactive, results-driven team player with a strong sense of ownership.
What do you need?
- You can impress with very good communication skills and business acumen
- You love selling and have initial experience in dealing with B2B customers
- You can convince and thus convert non-active customers into active ones
- You are a native German speaker and are fluent in English
- Ideally a bachelors or university degree and a strong interest in the financial sector and FX market
- You live in Düsseldorf or the surrounding area or are willing to travel to Düsseldorf
What do we offer?
- An attractive position to further develop your skills as an account manager
- Defined career plan, with development steps and training offers
- A market conform salary
- Great bonus structure based on your own performance
- 30 vacation days (based on a full time employment per year)
- An international team that has a lot of passion and fun at work
- Various team events, locally and internationally including offsite
- Detailed onboarding
Company and culture
You will be a valuable addition to building a strong brand from this innovative and fast-growing scale-up with great ambitions. iBanFirst is a fast-growing European fintech focused on international payments for SMEs. Our platform empowers Small & Medium Multinationals (SMMs) to manage currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We combine advanced technology (automation, APIs, AI…) with dedicated expertise to offer the agility of a SaaS solution and the reliability of a trusted partner. We strive to help thousands of bold companies seize global business opportunities with simplicity, transparency, and security.
Why join us?
- We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a high-potential market.
- We’re driven by a meaningful mission: helping bold “Small & Medium Multinationals” succeed globally.
- Our platform integrates cutting-edge technologies (AI, automation…) enabling continuous innovation and learning.
- You’ll join an agile environment where your expertise has tangible impact, alongside talent from top financial institutions.
- iBanFirst is profitable and backed by long-term investors, including Xavier Niel and Bpifrance.
Recruitment steps
Discovery call with Christine, HR; Interview with Besart Shala, Jeroen Hoevers; Discovery of the team members
Who are we?
iBanFirst is a fast-growing European fintech revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security.
Key figures
- 350+ employees across 13 offices in 10 European countries
- 30+ nationalities represented, average age: 32
- 10,000 corporate clients trust us
- €65M in revenue in 2024, with a target of around €85M in 2025
- Profitable for nearly two years
- Ranked for 6 consecutive years in the Financial Times FT1000, among the fastest-growing European companies
- NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service
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