Senior Digital Commerce Consultant – commercetools (f/m/x)

Senior Digital Commerce Consultant – commercetools (f/m/x)

IBM iX DACH – Experience The Human Factor. Drive digital commerce forward. As a Digital Commerce Consultant (f/m/x) with a dedicated focus on commercetools, you help leading brands shape efficient, scalable commerce solutions by bridging business needs and technology. Join our team to turn complex requirements into smart, future‑ready platforms — from discovery to go‑live.

Responsibilities

• You provide state‑of‑the‑art commerce process expertise to consult clients, design and document workflows, and drive fit‑gap discussions around commercetools capabilities as well as configuring, implementing, and integrating various solutions (e.g. payment, checkout, search).
• You lead the analysis and optimization of business processes based on commercetools, conducting in‑depth assessments to align client business requirements with efficient, scalable solutions.
• You collaborate with clients to define functional specifications, ensuring that business needs are mapped into practical, actionable requirements for implementation based on commercetools.
• You provide expertise during the implementation phase to the development team and the client, ensuring that functional requirements are met and that the solution based on commercetools delivers value to the client’s business.
• You support Presales, contributing to proposals, responding to RfPs, and conducting workshops to identify business needs and potential solutions.
• You conduct training and knowledge transfer sessions to empower clients leveraging the implemented solution based on commercetools. Within IBM iX, you stay up‑to‑date with industry trends, contribute to development of internal best‑practices and training materials supporting growth of colleagues from consulting, sales or technical teams.

Skills

• You have proven experience with commercetools in an enterprise scale transformation context and a broad set of eCommerce domain knowledge. You are familiar with trends, processes, and best practices (e.g., payment systems, checkout, search functionality, Product Experience, …).
• You have hands‑on experience supporting Presales activities of sales teams, including RfP responses, proposal creation, and solution design in the eCommerce field.
• You possess analytical and problem‑solving skills and have a strong foundation in eCommerce requirements gathering, fit‑gap analysis, and business process design and optimization for B2B, B2C, and other multi‑party commerce models, on an enterprise level.
• You are capable of consulting clients through the whole project lifecycle, offering strategic guidance with process improvements and platform capabilities while managing expectations, identifying opportunities, and enabling informed decision‑making processes.
• You hold strong communication and presentation skills and are proficient in facilitating client workshops, meetings and training sessions, bridging the gap between business stakeholders and technical teams.
• You are open to travel as needed (up to 40%) to meet clients and engage with project teams on‑site.
• You are proficient in English; German is a plus. You are able to work in a dynamic, bilingual environment.

Perspective

Professional Growth – We offer various opportunities for personal development through our internal academy and \“design yourself\“ programs, including in‑house coaching and mentoring. You’ll also have full access to all further training opportunities at IBM.

Work‑Life Balance – Our core working hours, 30 days of vacation and a hybrid‑work‑model help you live your life more flexible.

Health & Well‑Being – Your well‑being is just as important as your health. That’s why we offer different programs & initiatives to support your physical and mental health.

Team & Culture – It’s our goal for everyone to feel safe, needed and celebrated. Look forward to great team and company events.

Corporate Benefits & Incentives – Enjoy great IBM discounts and internal incentives that appreciate your effort like our \“Bring a friend\“ rewards program.

About Us – In over 60 studios, IBM iX is one of the largest providers of digital experience services in the world. As part of IBM Consulting, IBM’s consulting and services unit, IBM iX is a consultancy, digital agency, design studio and tech company all in one. At the intersection of strategy, design and technology, the teams support organizations, companies and brands in their digital transformation. In German‑speaking countries, experts design digital experiences that put people at the center – based on IBM technologies and in collaboration with leading technology partners such as Adobe, Salesforce and SAP CX.

Questions about the job? Please contact your Talent Acquisition Partner:

Carolin Weinhardt

join-ix@ibmix.de

We look forward to receiving your application with a current CV, work references and, very welcome, a short letter of motivation.