Senior Solutions Engineer (f/m/x)

Introduction A career in IBM Software means you\’ll be part of a team that transforms our customer\’s challenges into industry‑leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world\’s leading AI‑powered, cloud‑native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. This position involves contributing to HashiCorp\’s offerings, now part of IBM, which empower organizations to automate and secure multi‑cloud and hybrid environments. You will join a team managing the lifecycle of infrastructure and security, enhancing IBM\’s cloud solutions to ensure enterprises achieve efficiency, security, and scalability in their cloud journey. Your Role And Responsibilities The Solutions Engineering team serves as the primary technical resource and internal advocate for all customers at HashiCorp, an IBM Company (HashiCorp). Through consultative engagement, we identify our customers’ challenges and business requirements, leveraging our product expertise to propose solutions that meet their needs. As trusted technical advisors, we work closely with our customers to help them achieve their target outcomes and realize the full value of the HashiCorp solutions they’ve implemented. Responsibilities Partner closely with one or more Sales Executives, supporting the entire customer journey: pipeline creation, achieving technical wins, onboarding, driving consumption, and ensuring successful renewals. Serve as a trusted advisor to aligned accounts, technical teams, and business stakeholders throughout the customer lifecycle. Influence decisions through effective presentations, demos, technical engagements, and workshops, showcasing strong communication skills. Guide customers through a value‑realization journey aligned to their strategic priorities, designing technical and business‑focused solutions that drive adoption and growth. Demonstrate the business value of HashiCorp solutions in solving the customer’s business problems and driving their target outcomes. Participate in customer success activities such as QBRs, cadence calls, office hours, and advanced roadmap sessions. Seek to drive expansion within current product lines and promote the adoption of multi‑product integrated solutions. Collaborate with cross‑functional teams such as Solutions Architecture, Customer Success, Professional Services, Product Management, and Engineering to ensure success throughout the customer journey. Provide authoritative guidance on DevOps concepts, leveraging strong skills in infrastructure architecture, cloud, IT operations, security, and development technologies and processes. Maintain deep understanding of the HashiCorp portfolio, partner ecosystem, and competitive landscape. Preferred Education Bachelor\’s Degree Required Technical And Professional Expertise Experience: 5+ years in a Technical Pre‑Sales or Sales Engineering role, or equivalent. Technical Expertise: Proficiency in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms. Customer Engagement: Proven experience with implementing software products or solutions in large and dynamic enterprise companies. Communication Skills: Excellent verbal and written communication skills in German and English (both C1). Problem‑Solving Skills: Ability to analyze complex technical problems and develop innovative solutions. Collaboration: Experience working well in a highly dynamic team environment and cross‑functional teams such as Product Management, Engineering, and Customer Success. Travel: Ability to travel as needed, with domestic and occasional international travel required. Preferred Technical And Professional Experience Knowledge of HashiCorp Tools and experience with any of the tools in the HashiCorp portfolio. Technical Certifications: Relevant certifications (e.g., AWS, Azure, Google Cloud, DevOps) are a plus. Education: Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent practical experience. Seniority level Mid‑Senior level Employment type Full‑time Job function Engineering and Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr