Marketing Strategist

Main Tasks and Responsibilities

• Telephone: Correctly answering calls, relaying of messages & call forwarding.
• Handling of information queries & reservation requests.
• Forwarding messages with correct information.
• Carefully screening of calls, preventing unnecessary interruption of staff.
• Maintain privacy of the staff.
• Represent the ICEJ with integrity.
• Security: Present at Front desk at all times, operate the security screens and elevator, screen all visitors/deliveries, correct visitor identification, locking front access door, switches & air conditions on/off in Reception area and Chapel, advising relevant departments of workmen on duty.
• Hosting: Represent ICEJ well, smiling and being friendly, make visitors feel welcome, organizing group visits containing 10 or less visitors, on hand to ensure smooth running of all reception events, clarify ICEJ ministry to guests, entertain them with a video presentation in the Chapel while contacting relevant Dept Head/VP, maintain the set up for refreshments, seat expected guests and VIP's at Reception Area; offer them some coffee/cold drink, notify the VP responsible, inform VP Operation of any meetings to avoid double bookings, inform Interior Co-Ordinator, Resources, and Receptionists about expected groups, arrange catering for periodic staff events.
• Marketing: Assure that each guest leaves well informed about the Embassy, provide up-to-date material and information on the bookshelf and table at Reception, ensure this bookshelf is kept tidy & well-stocked, encourage visitors to become ambassadors for ICEJ.
• General Assistance: Dove tailing with VP Operations in problem solving & task completion, advise VP Operations of maintenance needs, maintain Reception area & ensure that it and the passages are kept free from clutter, assist in mail outs, maintain a clean, fresh smelling atmosphere (fresh air in summer; warm, cozy ambience in winter), keep Reception Desk neat & orderly.

Job Requirements, Skills and Qualifications

• Experience and knowledge of greeting & working with the public.
• Good knowledge in Microsoft Office programs (Word, Excel, Outlook, etc.).
• Basic secretarial skills (answering the phone, greeting guests, etc.).
• Excellent communication skills.
• Patience.
• Time management.
• Problem solving skills (especially when dealing with difficult callers/visitors or those who speak a different language).
• Cooperating with other departments.
• Organizational skills.
• Ability to often function on one's own.

Optional Skills

• Knowledge of different languages is helpful, especially Hebrew, as we work in a multi-cultural environment.
• Familiarity with Outlook programs (calendar, word processing).