Overview
As Director, Customer Success Management, you partner with customers to drive adoption and maximize value from the Icertis platform. You act as a trusted advisor, addressing critical issues and aligning customer needs with cross-functional teams to boost retention and long-term success. You will lead strategic relationships with executives, shape success plans, and advocate for customer goals across the organization. This role combines advisory influence with hands-on execution to realize business impact in a fast-paced environment. You will work with customers in Germany, with hybrid work options in Frankfurt and up to 30% travel; your focus is turning value into measurable outcomes.
Verantwortungsbereiche
- Drive adoption and value realization across assigned accounts
- Build strong relationships with customer stakeholders and executive sponsors
- Develop and execute customer success plans aligned to business objectives
- Identify and mitigate risks, driving retention strategies
- Leverage feedback and data insights to improve satisfaction and adoption
- Promote new capabilities and drive adoption of underutilized features
- Advocate for customers and coordinate with internal teams to resolve issues
- Identify growth, expansion, and cross-sell opportunities within existing accounts
- Lead business reviews and provide strategic recommendations
Zentrale Anforderungen
- Experience in Customer Success, Program Management, Consulting, or similar customer-facing roles
- Proven ability to manage and grow strategic customer relationships
- Experience with senior stakeholders and executive sponsors
- Strong client engagement, communication, and influencing skills
- Trusted advisor mindset with rapid credibility-building
- Fluent in German and English
- Ability to manage multiple priorities in a fast-paced environment
- Experience identifying opportunities to increase customer value and adoption
- Strong AI mindset and experience with AI-powered solutions and intelligent automation
- Willingness to travel up to 30%
- excellent communication
- stakeholder management
- influencing skills
- AI-powered solutions
- intelligent automation
- data-driven decision making
Director, Customer Success Management (all genders) Arbeitgeber: Icertis
Icertis ist ein hervorragender Arbeitgeber, der eine dynamische und innovative Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten im Bereich der Lösungskompetenz weiterentwickeln können. Mit einem hybriden Arbeitsmodell in Frankfurt und der Möglichkeit, von überall in Deutschland zu arbeiten, fördert Icertis eine Kultur der Zusammenarbeit und des Wachstums, während es gleichzeitig die transformative Kraft seiner Contract Intelligence-Plattform in den Vordergrund stellt. Die Mitarbeiter profitieren von einer starken Unterstützung durch das Führungsteam, umfangreichen Schulungs- und Entwicklungsmöglichkeiten sowie der Chance, an bedeutenden Projekten mit führenden Unternehmen in der DACH-Region zu arbeiten.
