Overview
In this role you drive the successful delivery of Icertis implementations across Europe, overseeing large-scale programs and partnering with customers and partners. You manage P&L, guide customer success, and fuel growth while collaborating with cross-functional teams. You will lead complex deployments, mitigate risks, and ensure positive go-lives and outcomes. The opportunity appeals to someone who shapes delivery, accelerates digital transformation, and works in a fast-paced, client-focused environment.
Verantwortungsbereiche
- Lead and support complex client implementations ensuring delivery and satisfaction
- Manage project scope, timelines, budgets, and deliverables to keep programs on track
- Identify risks early and drive mitigation strategies
- Set and manage customer expectations throughout implementation lifecycle
- Serve as trusted advisor on best practices and solution adoption
- Monitor capacity, workload, and project health to address delivery challenges
- Drive process improvements across methods, tools, and policies
- Act as primary contact for customer escalations during engagements
- Partner with Product, Engineering, QA, and cross-functional teams to improve outcomes
- Enable and support partners in successful implementation of Icertis solutions
- Oversee P&L management, customer success, and growth initiatives
Zentrale Anforderungen
- Experience delivering Professional Services in a software, SaaS, or technology environment
- Strong project management or consulting background
- Fluent in German and English
- Proven success delivering large, complex implementation programs
- Strong stakeholder management and influencing skills
- Data-driven with risk identification and problem-solving abilities
- Excellent customer relationship management skills
- Track record of successful go-lives and customer outcomes
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong AI mindset with experience implementing AI solutions and enabling digital transformation initiatives
- Stakeholder management
- Influencing and negotiation
- Customer relationship management
- Problem-solving and analytical thinking
- AI solutions implementation
- AI-powered tools for implementation outcomes
Director, Professional Services (all genders) Arbeitgeber: Icertis
Icertis ist ein hervorragender Arbeitgeber, der eine dynamische und innovative Arbeitsumgebung bietet, in der Mitarbeiter ihre Fähigkeiten im Bereich der Lösungskompetenz weiterentwickeln können. Mit einem hybriden Arbeitsmodell in Frankfurt und der Möglichkeit, von überall in Deutschland zu arbeiten, fördert Icertis eine Kultur der Zusammenarbeit und des Wachstums, während es gleichzeitig die transformative Kraft seiner Contract Intelligence-Plattform in den Vordergrund stellt. Die Mitarbeiter profitieren von einer starken Unterstützung durch das Führungsteam, umfangreichen Schulungs- und Entwicklungsmöglichkeiten sowie der Chance, an bedeutenden Projekten mit führenden Unternehmen in der DACH-Region zu arbeiten.
