IT Operations Specialist (f/m/x) - Berlin

Do you love to work in a fast-paced environment and like to set the automotive world in motion? Join a great team to shape the future of mobility with internationally renowned brands!

Join icon incar as an IT Operations Specialist (f/m/x) in Berlin to help and support our 3D team. You will maintain our render farm, optimize our CI/CD pipelines, and resolve technical roadblocks so our creative and technical team members can focus on production.

Your Key Responsibilities will be:

• Installation & Configuration Expertise:Set up and configure workstations, user management, drivers, applications, licenses for end users.
• Production & Prototyping Pipelines: Support and optimize our GitLab CI/CD pipelines, monitor the render farm, and maintain our internal Linux prototyping environment.
• Troubleshooting Expertise:Diagnose and resolve hardware, software, and network issues to ensure minimal downtime and maximum productivity.
• Inventory Management:Track and manage team assets (licenses, hardware, peripherals, etc.), ensuring accurate records and efficient resource allocation.
• Help Desk Support: Provide timely assistance to users via chat, phone, remote access or in-person interactions, delivering effective solutions to technical problems.
• Documentation: Generate documentation for common procedures and troubleshooting steps within our knowledge base (primarily Confluence/Jira).

You are a proactive problem-solver and a team player with the ambition to always find the best solutions for common success.
Here’s what we think you need to succeed in this role:

• 3+ years of profound work experience in the field
• Proactivity: Problem-solver who anticipates technical bottlenecks, takes initiative, and escalates complex issues effectively..
• Advanced Windows Knowledge: Ability to analyze logs, troubleshoot hardware compatibility, and perform network tasks (DNS refresh, VPN, domain joining, remote access setup).
• Computer Management Expertise: Confident in configuring BIOS settings, swapping hardware components, and optimizing high-performance systems.
• Soft Skills: Excellent communicator and reliable team player who adapts easily to fast-changing requirements.
• Language:Business-level communication skills in English.
• Willingness to travel between our German offices (Berlin, Ingolstadt, Munich and Wiesbaden) as needed. Office attendance in Berlin is at least 2-3 days per week.
• Enthusiasm to learn and develop professionally.
• Basic Linux Knowledge:Comfortable navigating Linux environments, managing directories, and installing software from the command line.

Nice to have, but not essential:

• Experience with installing and maintaining Amazon Thinkbox Deadline.
• Experience with Docker.
• Experience with coding small helper tools.
• Advanced to expert Linux skills.
• Fluent German language skills.

icon incar is the leading design company in the automotive UX space. Our team of more than 100 people specialize in product-focused solutions within the design and engineering departments of car and truck manufacturers. Our projects span from designing next-generation in-vehicle HMIs to creating show cars and defining entire immersive mobility experiences, integrating light, sound, haptics, and visual content inside and around the vehicle.

We know that our people are our greatest strength, and we are committed to continuously supporting their development - not only with skill trainings and an ongoing leadership development program. Mutual learning and collective success is our guiding principle. Being part of icon incar means joining icon group, which also gives insightful access and exchange with other ventures like banbutsu. With so much diversity in the team and work we do, it’s nearly impossible not to learn something new every day - whatever your role.

It is our aim to support our employees in and out of the office. With flexible working hours, adaptive work from home protocol and sabbatical plans, we give our employees the chance to define their own authentic work-life balance. At regular company events and parties we celebrate and grow stronger as a team and to complete the happiness package, we offer Company Bike, support Urban Sports, have access to a host of discounts and deals for shopping and services and offer a company pension scheme.

With our centrally located offices in Berlin, Tokyo, Munich, Wiesbaden and Ingolstadt that come equipped with stocked kitchens and lounge areas, we hope you join us in our mission to designing a better future!

*All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor. Applicants for U.S. based positions are generally required to be eligible to work in the U.S. without the need for current or future sponsorship.