ServiceNow Platform Architect in Genève

pSince 1863, the International Committee of the Red Cross (ICRC) has worked to preserve human dignity and relieve suffering caused by war and armed violence. /p pIn collaboration with our Red Cross and Red Crescent partners around the world, we do everything we can to deliver life-saving aid, reconnect families and locate missing people - helping those who need it most, regardless of who they are and what side of the front line they are on. /p pWe engage with authorities and armed forces on all sides, often confidentially, pressing for access to detainees to improve their living conditions and urging compliance with international humanitarian law to protect non-combatants, including from digital threats. /p h3bPurpose of the Role /b /h3 pThe ServiceNow Platform Architect is the end-to-end technical and architectural authority for the ServiceNow platform across the organization. The role holder defines the platform’s target architecture, hosting strategy and technical roadmap, and remains hands-on in design and development to ensure that what is built matches what is designed. /p pThe role covers the full platform lifecycle, from enterprise and solution architecture to development, integration, deployment and operations, across both self-hosted (on-premise) and ServiceNow-hosted (cloud) instances. The ServiceNow Platform Architect works closely with Enterprise Architects, Product Owners, Project Managers, Security, Infrastructure and Data teams, developers and external partners. Together, they deliver a secure, scalable and upgradeable platform that aligns with enterprise architecture standards, data protection requirements and business objectives, while keeping technical debt under control. /p h3bMain Duties Responsibilities /b /h3 ul liPlatform Architecture and Roadmap: Define and own the target architecture and multi-year technical roadmap, in line with enterprise architecture, IT strategy and ServiceNow product evolution. /li liHosting and Infrastructure: Govern hosting strategies across on-premise and ServiceNow cloud environments. This covers topology, high availability, disaster recovery, backups, capacity planning, performance and infrastructure maintenance. /li liSolution Design Authority: Review and approve solution designs. Enforce architectural standards, CSDM and out-of-the-box principles, and arbitrate between configuration, customization and custom development. /li liHands-on Development and Technical Leadership: Design, develop and review complex ServiceNow solutions. Establish coding standards and reusable patterns, and ensure implementations are maintainable, scalable and upgradeable. /li liIntegration Architecture: Design and govern secure integrations with enterprise systems using APIs, IntegrationHub, MID Servers and event-driven patterns. Ensure consistent interface standards, documentation and data flows. /li liData and CMDB Governance: Own the platform data architecture. This includes CMDB, CSDM, discovery, service mapping, data quality, retention and data protection. /li liDevOps and Release Management: Govern development environments, source control, CI/CD pipelines, Azure DevOps integration, automated testing, deployment controls, release traceability and rollback procedures. /li liSecurity, Compliance and Risk Management: Ensure compliance with security policies and data protection requirements. Achieve this through access controls, encryption, privileged access management, vulnerability remediation, patching and audit traceability. /li liUpgrades and Lifecycle Management: Lead platform upgrade planning, impact analysis, regression testing and plugin lifecycle management to maintain compatibility, stability and vendor support. /li liOperations and Service Reliability: Oversee platform health, monitoring, performance, licensing, incident and problem management, root cause analysis and continuous improvement. Coordinate with ServiceNow Support and third-party providers. /li liOperational Readiness and Governance: Define go-live readiness criteria, SLAs, KPIs, alerting, escalation procedures, support models, operational handovers and runbook standards. /li liArchitecture Standards and Reviews: Establish and enforce enterprise-wide architectural principles, technical standards and integration policies. Participate in Architecture Review Boards to validate designs and major changes. /li liDocumentation and Knowledge Management: Maintain architecture decisions, technical specifications, interface control documents, diagrams, operational procedures, support models and governance artefacts, and review them regularly. /li liTechnical Leadership and Knowledge Transfer: Lead and coach internal and external developers and engineers. Coordinate technical training, facilitate the ServiceNow community of practice and ensure effective knowledge transfer to operational teams. /li liInnovation, Sourcing and Partner Management: Evaluate emerging ServiceNow capabilities and conduct proofs of concept. Support licensing and hosting assessments, contribute to procurement decisions and oversee managed service provider deliverables. /li /ul h3bEducation Professional Background /b /h3 ul liMaster’s degree in Computer Science, Engineering or a related field, or equivalent experience. /li liServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required. /li liCertified Implementation Specialist (CIS) in one or more modules, and Certified Technical Architect (CTA) or Certified Master Architect (CMA), an asset. /li liEnterprise architecture certification (e.g. TOGAF) and cloud or infrastructure certifications an asset. /li liITIL, DevOps or Agile certification (e.g. SAFe) an asset. /li liMinimum of 10 years’ experience in IT, including at least 5 years in an architecture or technical authority role on enterprise platforms. /li liAt least 6 years of hands-on experience on the ServiceNow platform, covering both architecture and development. /li liProven experience designing and operating ServiceNow in both self-hosted (on-premise) and ServiceNow-hosted (cloud) environments, including at least one hosting migration, major upgrade or instance consolidation. /li liExperience leading technical teams and steering external partners or Managed Service Providers. /li liExperience in an international organization or NGO an asset. /li liDeep expertise in ITSM, CSM and the Now Platform core (data model, scripting, Flow Designer, IntegrationHub, UI Builder, scoped applications).br/Working knowledge of other modules (e.g. ITOM, SPM, SecOps, IRM) an asset. /li liSolid knowledge of infrastructure topics relevant to self-hosted instances, including databases, load balancing, networking, high availability, backup and disaster recovery. /li liDemonstrated expertise in secure platform design (RBAC, ACLs, encryption, SSO/identity integration, data protection principles). /li liAbility to translate business needs into pragmatic architecture and to challenge requirements constructively. /li liAbility to communicate effectively with both technical and non-technical stakeholders. /li liExcellent spoken and written English; French a plus. /li /ul h3bAdditional Information /b /h3 ul liType of Contract: Open-ended /li liLength of Assignment: Long term assignment /li liActivity Rate: 100% /li liStart date: January 2027 /li /ul pPlease note that the finalization of this recruitment is subject to the validation of the 2027 PfR. /p pThe ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. /p pThe ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. /p h3bOur Values /b /h3 pAt the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page. /p pThe ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates. /p pJob Family: Communications / Information Management / Information Technologiesﾠ /p