Customer Lead

Ornua

Ornua Cooperative Ltd. is an Irish dairy cooperative that markets and distributes dairy products worldwide.

Ornua is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries around the globe.

Headquartered in Dublin, Ornua generates annual revenues of more than €3.5 billion and employs a global workforce of 3,000 people.

Ornua is structured into two divisions: Ornua Foods and Ornua Ingredients.

Ornua Foods is responsible for the marketing and distribution of Ornua’s consumer brands, including Kerrygold, Pilgrims Choice, Kerrygold Avantage, Forto, and BEO.

Various countries and markets are served by production facilities and sales and marketing teams located across Africa, Asia, Germany, Ireland, the UK, the rest of Europe, the Middle East, and the USA.

Kerrygold

Since its beginnings in 2002, the Kerrygold brand has grown into Ireland’s first food brand to achieve annual sales of more than €1 billion.

Kerrygold was introduced to the German market in 1973 and is now Germany’s most popular dairy brand.

The brand has established itself as the market leader in several dairy product categories.

• To support our Sales team and continue our growth journey, we are looking for a:
• Customer Lead (m/w/d)

Your Responsibilities

• Manage and continuously optimize customer P&L performance, ensuring sustainable profitability and efficient allocation of trade investments.
• Translate Revenue Growth Management (RGM) strategies into actionable customer-level initiatives across pricing, promotions, assortment, and ROI optimization.
• Develop and implement long-term customer strategies that support profitable growth, margin expansion, and strong commercial execution.
• Drive data-driven decision-making by creating transparency around turnover, margins, trade spend, and key value drivers.
• Prioritize resources and investments based on strategic objectives, commercial opportunities, and value creation potential.
• Safeguard and enhance commercial frameworks, governance standards, and best practices related to pricing, promotions, and profitability management.
• Build and maintain strong cross-functional collaboration with Sales, Finance, Supply Chain, Marketing, and external customer stakeholders.
• Foster long-term, mutually beneficial customer relationships while ensuring alignment with company objectives and profitability targets.
• Continuously identify opportunities to improve net revenue, product mix, customer profitability, and operational efficiency.
• Lead business reviews, performance analyses, and strategic initiatives to support sustainable customer growth and commercial excellence.

Your Profile

• Degree in Business Administration or related field
• 12+ years of FMCG experience
• Proven track record in Key Account Management and P&L responsibility
• Strong negotiation experience with top retail customers
• Deep understanding of retail dynamics (Full range or Discount)
• Experience in cross functional collaboration
• Solid experience in leading a team
• Fluent in German and English

What We Offer

• Attractive compensation package
• 38.5-hour workweek
• 30 vacation days (based on a five-day workweek) plus additional special leave for specific occasions
• Hybrid working model (up to 2 days per week working from home)
• Fitness subsidy (€150 per year)
• Company pension scheme
• Capital-forming benefits
• Corporate health management program
• Regular first-aid refresher training
• Complimentary beverages and fresh fruit every day
• Exclusive employee discounts with more than 700 leading brands
• Summer parties and team events
• Company van rental service
• Professional support in difficult situations (Employee Assistance Program)
• And much more
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