Business Program Manager - Churn Reduction
Munich, Germany (3 days onsite per week) - Hybrid
English (Fluent) - Mandatory | German - Nice to Have
Rate: Up to €575/day
Contract: 3.5 Months (12 October - End of January | Approx. 55 Working Days)
We're supporting a leading media client in their search for an experienced Business Program Manager to lead a high-impact Churn Reduction Program within a subscription-based business.
This is an exciting opportunity for someone who combines strong program management expertise with commercial acumen and can drive complex initiatives across multiple business functions.
Key Responsibilities
- Establish and lead a company-wide churn reduction program.
- Define workstreams, milestones, governance, risks, and reporting structures.
- Coordinate cross-functional teams across Product, Marketing, Customer Care, Sales, Finance, Data, and Technology.
- Drive stakeholder engagement and manage dependencies across multiple initiatives.
- Prepare executive-level presentations, updates, and decision-making materials.
- Work closely with Finance and Analytics teams to measure and track initiative impact.
- Identify and prioritize retention, loyalty, and churn prevention opportunities.
- Create clear documentation and handover plans to ensure long-term program success.
Required Experience
- 8+ years' experience in Program Management, Strategy, Commercial Operations, or similar roles.
- Strong understanding of subscription business models and retention economics.
- Experience building business cases and quantifying commercial impact.
- Excellent stakeholder management and executive communication skills.
- Previous experience within subscription, telecoms, media, SaaS, or recurring revenue businesses is highly desirable.
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