German Speaking Customer Advisor (on-site) in Berlin

Location: Berlin (100% On-site)

Position Type: Full-time, Permanent

Base Salary: €3,600 gross/month (€43,200 annually)

Bonus Structure: Uncapped Performance Bonus (:10% target starting at 90% goal achievement)

About The Opportunity

Are you an ambitious sales or client relations specialist with a solid technical grasp and top-tier communication abilities? As a global leader in occupational safety solutions, our core purpose is safeguarding workers against workplace hazards.

To fuel our rapid expansion, we are currently growing our Berlin business unit and seeking a motivated Inside Sales Representative / Customer Advisor (m/f/d). In this position, you will enjoy substantial operational autonomy, a collaborative team environment, and a direct role in upgrading internal workflows within a stable and expanding sector.

Key Responsibilities & Tasks

• Solution-Oriented Advisory: Address incoming customer requests across phone and email channels, offering expert advice and tailormade product recommendations.




• Proposal & Sales Management: Prepare, send, and proactively monitor customized sales quotes using modern CRM/ERP platforms to drive conversions.




• Field Team Coordination: Serve as the central point of contact connecting clients, field sales representatives, and service technicians, including managing appointments.




• Dormant Account Engagement: Target dormant accounts to re-establish client relationships and support active outbound outreach efforts.




• Project Oversight: Oversee smaller client projects from start to finish, organizing on-site logistical needs, required compliance paperwork, and third-party contractor schedules.




• CRM Maintenance & Quality Control: Maintain precise data entry in Zoho CRM, log sales touchpoints, and track crucial client service and inspection schedules.

YOUR PROFILE

Must-Haves

• Professional Experience: At least 3 years of practical experience in B2B inside sales, commercial support, or dedicated customer care.




• Language Proficiency: Native-level German (C2) with exceptional oral communication skills, combined with professional English (C1) proficiency, as the initial interview process will take place in English.




• Technical Aptitude: Strong capacity to understand intricate mechanical and safety technology and articulate technical features as customer benefits.




• Software Competency: Practical familiarity with CRM tools (preference for Zoho CRM), ERP software, MS Teams, and standard office applications.




• On-Site Presence: Full willingness to work on-site in Berlin five days a week (with exceptions made only for critical emergencies).




• Personal Attributes: Dependable, organized, and self-motivated with a team-first attitude and a proactive approach to problem-solving.

Nice-to-Haves

• Hands-on experience working with Zoho CRM.




• Previous exposure to industrial supply, safety solutions, or construction markets.




• Demonstrated success in streamlining sales workflows within SME environments.

What We Offer You

• Attractive Compensation: A dependable base salary of €3,600 gross per month (€43,200 per year) paired with an uncapped performance-based bonus scheme.




• Job Stability & Personal Time: A permanent contract offering 30 days of paid annual leave for adequate rest and balance.




• Career Growth: Access to international training initiatives, opportunities for cross-border European company trips, and clear long-term growth trajectories across our global organization.




• Positive Work Culture: A supportive, close-knit local team in a highly secure company environment where long-term retention of 10 to 15 years is common.




• Upgraded Workplace: An upcoming transition to a high-end, centrally situated Berlin workspace planned for convenience and easy commuting.




• Structured Training: A thorough product and technical onboarding process designed to help newcomers and career-transitioners succeed right from the start.