Salary: €40,000 – €50,000 base + annual performance bonus
Job Title: Enterprise Customer Success Manager
Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)
Department: Client Success
Work Type: Full-Time (Mid-to-Senior Level)
Travel: None (0%)
Languages Required: C1 German and C1 English
Company & Role Summary
We are a rapidly scaling technology business creating cutting-edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long-term retention. In this impactful role, you will help organizations make the digital world accessible to all users while building a rewarding professional career within a collaborative, mission-driven environment.
Primary Responsibilities
- Enterprise Relationship Management: Directly oversee major corporate accounts and build long-lasting, trusted partnerships with C-suite executives and key decision-makers.
- Account Expansion: Spot opportunities for account growth through strategic upselling and cross-selling in direct collaboration with Sales and Product teams.
- Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive high recurring contract renewal rates.
- Value Reviews: Execute data-guided business performance reviews to highlight measurable return on investment for enterprise partners.
- Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns before issues arise.
- Cross-Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.
Requirements & Qualifications
Essential Criteria:
- Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start-up, or scale-up company.
- Languages: Complete C1-level fluency in both German and English (exceptional oral and written skills required for cross-border communication).
- Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred) and customer success metrics.
- Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, high emotional intelligence, and an autonomous work ethic.
Nice-to-Haves:
- Working knowledge of additional European languages is considered an asset.
Offerings & Benefits
- Compensation: €40,000 – €50,000 yearly base salary complemented by an attractive performance bonus and 30 days of annual paid leave.
- Impact: High-profile role featuring significant autonomy and clear pathways toward personal and professional development within the tech sector.
- Flexibility: Standard working schedule, 1 work-from-home day weekly, and zero business travel duties to support a healthy work-life balance.
- Mission: Collaborate with a purpose-driven organization dedicated to rendering the digital ecosystem accessible to all users globally.
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German Speaking Customer Success Account Manager Arbeitgeber: Ignite.
Als internationaler Marktführer im Bereich der grenzüberschreitenden E-Commerce-Regulierungs-Compliance bietet unser Unternehmen eine dynamische und unterstützende Arbeitsumgebung in Frankfurt am Main. Wir fördern eine Kultur der Zusammenarbeit und des Wachstums, in der Sie nicht nur Ihre Fähigkeiten als Senior Business Developer weiterentwickeln können, sondern auch direkten Zugang zu Führungskräften haben und aktiv an der Expansion unseres Unternehmens teilnehmen. Mit flexiblen Arbeitszeiten, 24 Tagen bezahltem Urlaub und einem attraktiven Vergütungspaket sind wir bestrebt, unseren Mitarbeitern ein erfüllendes und lohnendes Arbeitsumfeld zu bieten.
