The Concierge & Experience Supervisor oversees the daily operations of the Concierge, Guest Services and Ski Butlers teams, ensuring service delivery reflects the Six Senses philosophy of “crafted experiences, emotional connection, and sustainable luxury.”
Responsibilities
Supervise daily operations and team performance
Ensure service standards and LQA compliance
Manage VIP and complex guest requests
Oversee pre-arrival, in-house, and departure arrangements
Promotes wellness, sustainability, and local cultural immersion experiences
Ensure anticipatory and personalized guest service
Handle complaints and service recovery professionally
Support VIP itineraries and bespoke experiences
Maintain high guest satisfaction levels
Coordinate transportation services, ski arrangements, and all in-house and outdoor guest experiences to ensure seamless service delivery.
Maintain vendor and partner relationships
Ensure accuracy of bookings, confirmations, and billing
Provide expert local recommendations
Coordinates guest transport requests, bookings and external partners
Ensure full compliance with LQA and Six Senses service standards and audit requirements
Monitor guest feedback
Conduct root-cause analysis for service failures
Support partnerships with local partners, artisans, farms, and cultural institutions.
Qualifications To execute the position of Concierge & Experience Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
I have a valid driver’s license (Category B) and proficiency with hotel management systems or Opera PMS.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have a good command of written and spoken French and English. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
EU passport or valid Swiss work authorization required.
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Responsibilities
Supervise daily operations and team performance
Ensure service standards and LQA compliance
Manage VIP and complex guest requests
Oversee pre-arrival, in-house, and departure arrangements
Promotes wellness, sustainability, and local cultural immersion experiences
Ensure anticipatory and personalized guest service
Handle complaints and service recovery professionally
Support VIP itineraries and bespoke experiences
Maintain high guest satisfaction levels
Coordinate transportation services, ski arrangements, and all in-house and outdoor guest experiences to ensure seamless service delivery.
Maintain vendor and partner relationships
Ensure accuracy of bookings, confirmations, and billing
Provide expert local recommendations
Coordinates guest transport requests, bookings and external partners
Ensure full compliance with LQA and Six Senses service standards and audit requirements
Monitor guest feedback
Conduct root-cause analysis for service failures
Support partnerships with local partners, artisans, farms, and cultural institutions.
Qualifications To execute the position of Concierge & Experience Supervisor, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results.
I possess a minimum hospitality diploma/degree from a recognized hospitality school and more than one year’s experience in a similar hotel operational role.
I have a valid driver’s license (Category B) and proficiency with hotel management systems or Opera PMS.
I am a personally involved, visible and proactive host with excellent organizational skills. I have an intuitive sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer and I have experience and I am able to work in a cross-cultural environment positively.
I have a good command of written and spoken French and English. I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
EU passport or valid Swiss work authorization required.
#J-18808-Ljbffr
Concierge & Experience Supervisor - Six Senses Crans Montana Arbeitgeber: IHG Hotels & Resorts
Das Holiday Inn Frankfurt ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern nicht nur einen unbefristeten Arbeitsvertrag und umfangreiche Weiterbildungsmöglichkeiten bietet, sondern auch ein offenes und kollegiales Betriebsklima fördert. Mit flachen Hierarchien und regelmäßigen Teamevents schaffen wir eine Umgebung, in der Kreativität und persönliche Entwicklung geschätzt werden, während die weltweiten Hotelermäßigungen und die kostenlose Mitarbeiterverpflegung zusätzliche Vorteile für unsere Teammitglieder darstellen.
