Whether you’re starting out or stepping up, you’ll find support, purpose and the chance to grow through every challenge at IHG Hotels & Resorts.
We’re seeking a Hotel Performance Manager, Northern Europe to join our team in Germany. This is a 18 month fixed term contract.
As a Hotel Performance Manager, you will work closely with hotel General Managers, owners and their teams to improve performance across a portfolio of hotels. Acting as a trusted partner, you will use data insights and hands-on support—both on-site and remotely—to drive improvements in guest satisfaction, commercial results and brand standards. This is a highly collaborative, field-based role delivering measurable impact and long-term success.
Key responsibilities
- Support a portfolio of hotels to improve performance across guest experience, revenue, quality and brand standards.
- Analyse hotel performance data and identify clear opportunities for improvement.
- Build strong relationships with General Managers and hotel leadership teams, acting as their key point of contact within IHG.
- Provide practical advice and coaching to help hotels improve operations, service delivery and commercial results.
- Partner with hotel teams to develop and implement clear action plans, ensuring progress is delivered.
- Lead regular performance reviews, workshops and training sessions with hotel teams (both on-site and virtual).
- Monitor progress and maintain regular follow-up to ensure delivery of results.
- Collaborate with internal IHG teams (e.g. commercial, brand, operations support) to bring the right expertise to each hotel.
- Support hotels during key stages such as onboarding, brand changes or performance recovery.
- Contribute to wider regional initiatives and share best practices across the hotel portfolio.
In this role, you will have a direct impact on the success of a diverse portfolio of hotels by driving improvements in guest satisfaction, commercial performance and brand standards. By acting as a trusted partner to hotel leadership teams, you will help translate performance insights into meaningful actions, build capability through coaching and workshops, and support sustainable, long-term improvements. Your work will strengthen relationships with owners and operators while ensuring hotels consistently deliver strong results and high-quality guest experiences across the region.
What we’re looking for
- Fluent in English and German is essential.
- Experience in hotel operations, multi-property roles, or a similar hospitality environment.
- Strong understanding of hotel performance drivers (guest experience, revenue, quality and brand standards).
- Experience working with senior stakeholders such as General Managers or hotel leadership teams.
- Ability to analyse data and translate insights into clear, actionable plans.
- Strong communication and influencing skills, with the ability to build trusted relationships.
- Coaching or training experience, with a hands-on, supportive approach.
- Highly organised, with the ability to manage multiple hotels and priorities.
- Proactive and self-driven, with a problem-solving mindset.
What we offer
We provide a wide range of benefits designed to help you live your best work life. Including:
- Travel benefits that include discounted room rates and food & beverage
- Recharge Days
- Volunteering Days
