Service Execution Team Leader

We are seeking a leader who is eager to understand the customer and co-workers\‘ needs, demands, and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business.

Relevant experience and proven performance:

1. Retail and/or logistics role or a University/college degree (Economics, Logistics, Supply Chain Management).

Eager to deliver customer value and excellence in operation.

Interested in home furnishing, people\’s life at home, and the IKEA product range.

Passion to lead business through people and having a strong belief in the individual potential to develop.

Energized by developing and supporting others to reach set goals.

Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.

Good knowledge of retail and/or logistics processes, tools, and working methods.

Good knowledge of different leadership styles and how to adapt it according to needs and different situations.

Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up, and steer the business.

Understanding and active usage of all IKEA manuals, and the relevant Standard Operating Procedures.

Good knowledge of service execution processes, frameworks, and guidelines.

Available to work also during weekends, early mornings, and late evenings.

As Service Execution Team Leader you are:

Accountable for assigned team\’s performance to secure a high performing daily operation connected to Service Execution for the unit including:

1. Efficient staging and preparation for last mile and loading operations,
2. The required handover and loading capacities,
3. Inventory and handling management,
4. Compliance to applicable frameworks and guidelines.

Maintain a clean, organized, and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations, and local legislation related to health, safety, security, and the environment.

Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession.

Do you think this would work for you?

We mentioned earlier that we want our employees to be happy and healthy.

It also means saying \’thank you\‘

Our way of saying thank you:

1. 28 vacation days (based on a % workload)
2. 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
3. Very attractive social benefits
4. 15% staff discount on your purchase – in every Swiss IKEA store
5. You would rather travel to work by public transport? We pay between 85% and 100% of your yearly travel ticket
6. Free parking facilities
7. Unlimited access to the LinkedIn learning platform
8. Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
9. Bonus payments for all employees

There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions, or even go abroad.

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