Auf einen Blick
- Aufgaben: Lead a team to ensure reliable IT infrastructure operations and support during high-impact incidents.
- Arbeitgeber: Imerys is a global leader in mineral-based specialty solutions, driving sustainable development across industries.
- Mitarbeitervorteile: Enjoy a full-time role with opportunities for professional growth and collaboration across diverse teams.
- Warum dieser Job: Join a company committed to innovation and sustainability while developing your leadership skills in IT.
- Gewünschte Qualifikationen: 5+ years in IT systems administration, with 2+ years in team leadership; strong technical knowledge required.
- Andere Informationen: Fluency in French or another European language is a plus; remote work options may be available.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
The Position
IT Infra Systems Operations Team Leader – EMEA
Job Summary
Job Purpose
This position is part of the Global IT organization in the Infrastructure team. The IT Systems Operations Team Leader is responsible for overseeing the day-to-day operations of the IT infrastructure, ensuring system reliability, performance, and security across all IT and Industrial / Operational systems of IMERYS. This role leads a team of IT professionals and collaborates with other IT departments and business stakeholders to align IT operations with business objectives.
The team will be responsible for the following key areas:
- Support SysOps and IT-OT infrastructure in their regions (Run operation)
- Provide SysOps and IT-OT support in other regions during high-impact incidents that occur within their working hours (Run Operation)
- Assist with out of hours maintenance in regions that overlap with team normal working hours (Run Operation)
- Ensure global alignment on SysOps and IT-OT infrastructure (Run Operation)
- Participate to delivery of projects when it is requested
The role reports to the regional IT Infrastructure Systems Manager.
Responsibilities
Team Leadership
- Lead, mentor, and manage a team of IT systems administrators and support staff.
- Oversee team presence, workload, and performance through weekly follow-ups and regular reviews.
- Assign resources to projects and tasks in collaboration with PMO sessions.
- Drive professional development through training, objective setting, and annual reviews.
Service Delivery & Systems Operations
- Ensure reliable, secure, and efficient operation of enterprise IT infrastructure.
- Manage incident response and problem resolution processes, adhering to SLAs.
- Provide support to regional managers during high-impact incidents and ensure ‚follow-the-sun‘ support for global Imerys infrastructure systems.
- Monitor and report on weekly KPIs, including:
- Backup failures and resolution times.
- Service delivery metrics and ticket resolutions.
- Patch management and administration.
- Monitoring tool KPIs (e.g. OpManager, Site24x7) for system availability, performance, and capacity.
Disaster Recovery & Business Continuity
- Design, test, and execute backup and disaster recovery plans.
- Conduct hands-on disaster recovery drills and resolve backup issues to ensure readiness.
Collaboration & Stakeholder Engagement
- Collaborate with IT teams, business units, and stakeholders to deliver effective IT services.
- Support regional managers during high-impact incidents and ensure ‚follow-the-sun‘ support for global systems.
- Travel to regional sites for hands-on operations, stakeholder meetings, and project support, sometimes on short notice.
Continuous Improvement
- Analyze KPI data to identify and implement operational improvements.
- Conduct Root Cause Analysis (RCA) for recurring incidents and identify corrective actions.
- Recommend and enforce optimized processes, solutions, and IT policies.
- Contribute to obsolescence management and implement emerging technologies.
Other Responsibilities
- Manage vendor relationships and contracts related to IT systems.
- Provide input on IT project planning and execution in alignment with SysOps standards.
- Ensure out-of-hours availability to address major incidents or emergencies as needed.
- Manage virtual IT resources, AWS accounts, containers, and orchestrators (training provided).
Essential Qualifications & Experience
- 5+ years of experience in IT systems administration and operations and robust expertise in managing and optimizing enterprise-level IT infrastructure operations.
- 2+ years of team leadership or management experience.
- Strong knowledge (hands-on and technical) of IT infrastructure, including networks, servers, and cloud technologies.
- Understanding of virtualization technologies and cloud platforms (e.g., VMware, AWS, Azure).
- Experience with ITIL framework and IT service management principles.
- Proficiency in IT monitoring and management tools.
- Knowledge of automation and scripting languages (e.g., PowerShell, Python).
- Familiarity with cybersecurity best practices and risk management.
Desirable
- Experience of working within a culturally diverse global company.
- Conversant in French or another European language would be advantageous.
- Knowledge of Imerys IT architecture and operations.
Position Type
Full time and Permanent
Only technical issues will be monitored through the below inbox:
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.
IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. #J-18808-Ljbffr
IT Infra Systems Operations Team Leader - EMEA Arbeitgeber: Imerys

Kontaktperson:
Imerys HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Infra Systems Operations Team Leader - EMEA
✨Tip Number 1
Familiarize yourself with Imerys' core values and mission. Understanding their commitment to sustainable solutions and responsible development will help you align your answers during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Highlight your experience in managing IT infrastructure, especially in a global context. Be prepared to discuss specific examples of how you've led teams and improved operational efficiency in previous roles.
✨Tip Number 3
Showcase your knowledge of ITIL principles and any relevant certifications. This will not only demonstrate your expertise but also your commitment to best practices in IT service management, which is crucial for this role.
✨Tip Number 4
If you speak French or another European language, make sure to mention it! This could give you an edge in a culturally diverse company like Imerys, where collaboration across regions is key.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Infra Systems Operations Team Leader - EMEA
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Infra Systems Operations Team Leader position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT systems administration and operations, particularly any leadership roles. Mention specific projects or achievements that demonstrate your ability to manage enterprise-level IT infrastructure.
Showcase Technical Skills: Clearly outline your technical skills related to IT infrastructure, cloud technologies, and automation tools. If you have experience with ITIL framework or cybersecurity best practices, make sure to include that as well.
Tailor Your Cover Letter: Write a personalized cover letter that connects your background and skills to the specific needs of Imerys. Discuss how your experience aligns with their commitment to responsible development and continuous improvement in IT services.
Wie du dich auf ein Vorstellungsgespräch bei Imerys vorbereitest
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to performance reviews, training, and resource allocation.
✨Highlight Your Technical Expertise
Make sure to discuss your hands-on experience with IT infrastructure, including networks, servers, and cloud technologies. Be ready to explain how you've optimized enterprise-level IT operations and any relevant tools or frameworks you've used, such as ITIL.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-impact incidents. Think of specific situations where you had to manage crises, detailing your response strategies and the outcomes to showcase your ability to handle pressure.
✨Emphasize Collaboration and Communication
Since this role involves working with various stakeholders, be prepared to discuss how you've effectively collaborated across teams. Share examples of how you've engaged with different departments to align IT operations with business objectives.