Auf einen Blick
- Aufgaben: Biete Level 1 Support und arbeite an spannenden Implementierungsprojekten.
- Unternehmen: Dynamisches deutsch-französisches Unternehmen mit Büros in München und Paris.
- Vorteile: Flexible Arbeitsbedingungen, Möglichkeit für Remote-Arbeit und regelmäßige Teamevents.
- Weitere Informationen: Internationale Arbeitsumgebung mit großartigen Entwicklungsmöglichkeiten.
- Warum dieser Job: Werde Teil eines wachsenden Teams und gestalte innovative Lösungen im Asset Management.
- Qualifikationen: Erfahrung im Support oder ähnlichen Rollen sowie Grundkenntnisse in Datenbanken und SQL.
Das prognostizierte Gehalt liegt zwischen 41850 - 51150 € pro Jahr.
Customer Support & Implementation Specialist (m/f/x)Munich, Germany We are Imo Gate, a dynamic German-French company with offices in Munich and Paris.
Our innovative solutions are transforming the asset management industry, helping international clients collect, validate and manage complex investment data.
Join our cross-functional team at an exciting stage of growth, where you will work directly with clients, service providers and our internal teams across support and implementation activities.
Responsibilities Provide Level 1 support on the Smart Gate platform.
Document incidents and service requests, including analysis, troubleshooting, resolution and customer follow-up.
Escalate incidents and service requests promptly when required.
Provide professional and responsive support to clients and service providers.
Support Level 2 activities under the guidance of senior team members.
Coordinate with internal and external teams as part of incident and service request resolution.
Monitor service provider activity against delivery deadlines and support client reporting.
Support the onboarding of clients, users and service providers onto Smart Gate.
Support implementation activities, including platform configuration, testing and validation.
Assist with user training and documentation.
Perform data checks and support investigations using Excel, SQL and database queries.
Follow and maintain Service Desk processes and client-specific procedures.
We are looking for someone Based in Munich.
With strong written and spoken English.
With experience in Support, Service Desk, Managed Services, implementation or a similar role.
With basic knowledge of databases and SQL.
Comfortable working with data and performing basic analysis and validation.
With good problem-solving, communication and analytical skills.
Organized, proactive, comfortable working with customers and willing to learn.
Experience in asset management, financial services or data management is a plus.
French or German would also be an advantage.
What we offer A high degree of responsibility and the opportunity to grow across support and implementation.
Flexible working conditions with the possibility of remote work.
A collaborative and international work environment in the heart of Munich.
Regular team events and an entrepreneurial company culture.
Customer Support & Implementation Specialist (m/f/x) in München Arbeitgeber: ImoGate
ImoGate ist ein hervorragender Arbeitgeber, der eine dynamische und internationale Arbeitsumgebung in München bietet. Mit einem jungen Team und kurzen Entscheidungswegen fördern wir Kreativität und Eigenverantwortung, während wir gleichzeitig ein unterstützendes und einladendes Büroklima schaffen. Unsere Mitarbeiter profitieren von flexiblen Arbeitszeiten, einer wettbewerbsfähigen Vergütung und der Möglichkeit, aktiv zur Gestaltung unserer Unternehmenskultur beizutragen.
