Head of Process Advisory (m/w/d)

Implico is transforming its consulting organization from implementation-led delivery toward an advisory-driven model. The Head of Process Advisory translates the CCO’s strategic vision into concrete operating structures, team goals, and a working culture where high expectations and genuine autonomy go hand in hand. This is not a deep process expert role – but a solid SAP background is essential to earn credibility and lead effectively in this environment.

Operating Model & Structures

• Translate consulting strategy into concrete processes: AI delivery, quality standards, business value engineering, Solution Quality Assurance

• Build and evolve the frameworks that enable advisory-led delivery – Business Value Engineering (BE) Tooling, standard workshop formats, AI accelerator adoption, accelerator library

• Close the gap between where the teams are today and where they need to be – deliberately and systematically

Culture & Team Development

• Create a working environment built on high expectations and genuine autonomy – consultants own their work, their client relationships, and their growth

• Introduce modern feedback structures: 360-degree feedback, peer reviews, transparent development conversations

• Build structured enablement pathways so every consultant can operate independently – from BVE conversations to partner advisory

• Replace traditional close management with clear standards and visible performance

Delivery Quality & Hiring

• Maintain oversight of delivery quality across SDM, RFNO, and project management – through standards and structured governance

• Ensure partner QA framework is operational: design reviews, health checks, defined escalation paths

• Lead hiring and onboarding for SDM and RFNO teams in collaboration with CCO and HR

Must-Have

• 10+ years of experience in SAP consulting or a closely related enterprise software environment
• 5+ years of leadership experience with larger consulting teams
• Proven track record of building operating models and structures that land – not just designing them
• Strong people developer: honest in assessment, clear in expectation, patient in development
• Structured thinker who creates clarity without bureaucracy
• Believes in the combination of high freedom and high expectations – and knows how to make it real
• Fluent in English and German

Nice-to-Have

• Exposure to downstream logistics or retail fuel industry
• Experience with AI-assisted delivery or modern feedback frameworks (360-degree reviews, OKRs)
• Background in partner ecosystems or multi-stakeholder delivery environments

What We Offer

• A mandate to build the consulting practice – with genuine execution ownership
• Direct working relationship with the CCO – clear direction, real delegation
• A team in motion: new hires with advisory potential, existing consultants ready to develop
• Attractive compensation package, hybrid working (Hamburg HQ + remote)