Senior Customer Architect (Remote)

At Imply, our mission is to empower people and organizations to achieve more with their data.

We believe that better insights lead to better decisions, and that the right technology can remove barriers, spark innovation and create lasting impact.

In addition to our successful database business, we’re building the industry’s first observability warehouse, Imply Lumi.

Built by the creators of Apache Druid, Lumi lets organizations store more data, support more use cases and spend less for observability.

Imply Lumi is a high-performance, cost-efficient data layer built to decouple existing observability tools with zero disruption.

In this role, you will help redefine what is possible with observability and security data.

As part of the Customer Experience Team you will play an important role in bringing Imply Lumi to life.

Lumi delivers lightning fast queries, significant cost savings and seamless integration with leading observability technologies while giving customers the freedom to innovate without vendor lock-in.

You will partner closely with customers to understand their challenges, design tailored solutions and demonstrate how Lumi can unlock new levels of speed, scale and value from their data.

Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory, transforming how organizations manage and gain insights from their observability and security data.

Our customers, including Pepsi, Reddit, Roblox, Salesforce, and others, rely on our technology to power faster decisions, reduce costs, and unlock new possibilities.

Come join a team of innovators and problem-solvers who are reshaping the future of data!

Key Responsibilities

• Partner with the sales team in pre-sales engagements to design and present solutions for Imply Lumi that address customer needs in observability, SIEM, and adjacent analytics use cases.
• Leverage deep expertise in Splunk and familiarity with related tools such as Cribl, Grafana, and Elastic to ensure seamless integration into customer environments.
• Lead technical discovery, proof-of-concept, and pilot deployments, ensuring smooth onboarding, measurable value delivery, and alignment with customer business objectives to drive new and expansion opportunities.
• Provide advanced troubleshooting during pre-sales and early adoption phases, building customer trust through technical expertise, responsive engagement, and a commitment to long-term success.
• Serve as a trusted advisor by identifying optimization opportunities, uncovering additional use cases, and sharing best practices for managing observability and security data at scale.
• Collaborate with product management and engineering to share customer feedback, address solution gaps, and influence the Lumi roadmap to improve product-market fit.
• Help achieve revenue targets set by the company.
• Keep opportunity information up-to-date in Salesforce and other tools in partnership with the Sales team.
• Required Skills & Experience
• 3+ years of experience with observability, SIEM, or analytics platforms, including customer-facing work in pre-sales and/or early adoption phases.
• Strong knowledge of observability architectures, log and metrics pipelines, and related tools, with strong Splunk knowledge and familiarity with complementary technologies such as Cribl, Grafana, or Elastic preferred.
• Hands-on experience designing and deploying solutions in at least one cloud platform (AWS, GCP, or Azure), along with working knowledge of SQL, SPL, and a programming language such as Python or Java.
• Demonstrated ability to proactively lead deep discovery, identify opportunities, and deliver enterprise solutions that integrate into existing observability stacks while addressing customer challenges and delivering measurable value.
• Detail-oriented with strong ownership, accountability, and communication skills, able to explain complex concepts clearly to both technical and non-technical audiences and collaborate effectively with diverse teams.
• Background in bringing new or emerging products to market, including guiding early customer adoption and shaping product fit.
• Bonus Points
• Experience with large-scale log and metrics data storage, compression, and query optimization.
• Familiarity with security analytics, incident response workflows, compliance-related data requirements, and containerized deployments using technologies such as Kubernetes and Helm.
• Familiarity with structured sales methodologies such as MEDDIC to support effective pre-sales engagement and value-based selling.
• Passion for mentoring team members and contributing to a culture of technical excellence and customer success.

What We Offer

• Private Medical, Dental & Vision Offerings
• Maternity/Paternity Leave
• Fertility Coverage
• Mental Health Support
• Occupational Health & Safety Insurance Plan
• Social Insurance Scheme
• Pension Plan
• 15 Days Paid Leave (Accrued)
• Home Office Equipment Reimbursement

Individual compensation will be determined based on the candidate’s experience and qualifications aligned with Imply’s internal leveling guidelines and benchmarks.

This role is also eligible to participate in Imply’s equity plan subject to the terms of the applicable plans and policies.

Imply is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at https://imply. io/privacy.

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