Associate Director (Procurement and Outsourcing Consulting)

We are hiring! Founded in 2007, Capstan Advisors is the leading provider of operating models, organizational design, outsourcing process management, contract negotiation, and transition support for corporate real estate departments of Fortune 500 companies. Our consultants advise clients on all aspects of facilities, construction, and transactions management and real estate support services. In mid-2022, Capstan was acquired by Incendium, a global corporate real estate consultancy headquartered in London. Incendium provides similar services to corporate clients plus strategy and change (including portfolio strategy and planning and workplace strategy) and sustainability consulting.

Our combined teams add value for clients with solutions that improve the efficiency and effectiveness of corporate real estate and facilities services and the value of the portfolio managed.

The Role

We are seeking an Associate Director to join the Capstan / Incendium team where you will be part of a world-class team that develops breakthrough solutions and generates quantifiable results. You will be responsible for delivering services to client real estate and facilities functions and leaders, interfacing with client personnel, and managing consulting projects to completion.

Key Responsibilities:

• Be responsible for leading and managing entire large and complex projects
• Develop high quality work products for clients that require minimal revisions including managing others' outputs
• Manage the analyzing data process, develop observations and present findings to clients with recommendations on next steps
• Manage the development of financial models and prepare client presentations
• Lead key client meetings including solutioning sessions with potential service providers during competitive RFP processes or in the development of in-house functions and organization design
• Lead our teams in the development of operating models, organization design and supporting activities such as process mapping
• Lead our consultants and client teams in creating content and communication strategies that inform CRE executives, business unit leaders and client employees on the solutions we recommend
• Manage junior members of our consulting team
• Lead on external business development activities and develop and maintain key relationships
• Lead on internal business development activities and manage others

Qualifications, knowledge and skills required:

• Prior experience in management consulting, engineering, finance, sourcing or commercial real estate
• Experience in client-side Corporate Real Estate with a focus on facilities management
• Strong prior experience in operating models, organization design and outsourcing (experience in all of those within a real estate and facilities management context is desired)
• Experience leading on large international projects
• Bachelor's Degree required, MBA or other post graduate degree a plus
• Ability to work fully independently in a highly collaborative and unstructured environment
• Strong project management skills and excellent stakeholder engagement and people management skills
• Strong problem-solving skills, data analytics and written communications skills
• Excellent interpersonal skills and the ability to communicate and present effectively to clients
• Hands on approach to assignments, willing to lead but able to listen and build consensus
• Flexible, hard-working, able to multi-task, with the ability to work to tight deadlines
• Demonstrated proficiency in Microsoft Office Suites, working knowledge of Power BI a plus
• Fluency and proficiency in English is required, additional languages a plus
• Ability to travel domestically and internationally

What's in it for you?

• Competitive pay scales reviewed annually
• Discretionary annual company bonus
• Private healthcare and life cover
• Unlimited holidays
• Hybrid working with a focus on connectivity, flexibility and bigger relationships as part of our workplace experience strategy
• Flexible working options
• Bespoke training programmes
• Lots of learning and self-development opportunities on our bespoke 'Instant Learning' portal
• Reward Gateway (discounts!)
• Wellbeing Centre
• Global Employee Assistance Programme
• Brilliant colleague recognition scheme that leads to quarterly and annual 'let's celebrate' awards with great prizes
• Generous referral scheme
• Laptop / tech provided
• Early finish on a Friday!

At Incendium / The Instant Group, people are our number one priority alongside our clients. We are committed to encouraging diversity, equality and inclusion and providing equal opportunities in all aspects of employment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As such, when hiring or promoting from within, we look for people with different experience from a wide variety of backgrounds and welcome all applications regardless of age, gender, race, ethnicity, sexual orientation, religion, disability status or any other dimensions of diversity.