Agent of Guest Services

Job Description:

Roles & Responsibilities:

Can you be our guest superhero? Is guest service your ultimate passion? So why not come and experience making every moment count with us at the Radisson Hotel Group? Our first-class front office team is the heart of the house, providing a warm welcome and happy smile, and we strive to deliver a hospitality experience that is beyond expectation, creating memorable moments for our guests. As a guest service agent, you will join a team that is passionate about delivering exceptional service, where we believe that anything is possible while having fun in all that we do! If you’re interested, say, „Yes, I can!!“ since we’re searching for enthusiastic individuals like you!

POSITION PURPOSE:

To offer a welcoming, unwavering, and customized arrival experience around-the-clock, seven days a week. Making a strong first impression is essential to providing our guests with an experience that exceeds their expectations. To greet visitors to the hotel, handle check-in and check-out, anticipate guest needs, answer guests‘ questions, and resolve guest problems, contributing to the building of a strong social community that keeps our guests connected.

MAIN RESPONSIBILITIES:

1. To represent the hotel and front desk both inside and outside the office.
2. To give each guest individualized attention while being fully informed of and adhering to the hotel’s policies and guidelines.
3. To ensure that every visitor feels welcome and enjoys the best possible personalized service during their stay or visit.
4. To personally welcome and escort the visitors and ensure the observance of their privacy and confidentiality.
5. To maintain the workplace to the highest standards of cleanliness.
6. To professionally handle any complaints from visitors by taking ownership of them, documenting, and resolving them to the guest’s satisfaction.
7. To assist any visitor who approaches the front desk with the check-in and check-out process, questions, key handling, and any other connected issues regarding the hotel’s policies and guidelines.
8. To manage the guest files and folios on a daily basis while ensuring that all financial, audit, and immigration protocols are followed.
9. To stay informed about the most recent news and changes in the areas of administration, organization, and operations.
10. To uphold the department’s and hotel’s appearance standards and to keep oneself in immaculate personal hygiene.
11. To always deliver prompt, polite, and professional service.

PROFILE REQUIRED:

Education: High school or equivalent education is required.

Experience: At least 2 years of experience within the hospitality industry as a Guest Service Agent.

Key Competencies:

• Communication skills.
• Organizational skills.
• Information system knowledge.
• Guest focus.
• Problem-solving skills.
• Must be proficient in both English and ideally another language, such as Russian, German, Spanish, etc.
• Good computer skills.

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