Technical Support Engineer

Technical Support Engineer

Technical Support Engineer is responsible for day-to-day vehicle support across the EU region, safeguarding vehicle uptime and providing hands-on support to our retail partner network. The role also covers vehicle readiness and technical assistance at press and special events throughout Europe. Working closely with the Aftersales team and internal stakeholders, the Technical Support Engineer plays a critical role in protecting customer brand confidence, while identifying opportunities for continuous process improvement. The position works in close cooperation with our factory and technicians to review repairs, provide direct technical assistance (remote and on-site, as required), compile technical reports, and coach, train and develop both internal teams and over time our wider service network.

Responsibilities

• Collaborate with the Aftersales Europe team and Technical Service Engineering team to develop and implement robust processes and operational structures.
• Support press and special events across Europe, including field and workshop visits, often at short notice.
• Liaise with Engineering and Quality teams as required, and contribute confidently to cross-functional teams working to resolve open technical concerns.
• Provide alternative technical support solutions for customers in areas without network coverage, and recommend corrective actions where network gaps are identified.
• Support retailer workshops in executing efficient, right-first-time repairs, applying a consistent "fix once, fix right" approach.
• Work alongside the Customer Contact Centre to ensure every customer is followed up after repair, securing full satisfaction and closure.

Qualifications

• Proven Aftersales and Technical Service Engineering experience, ideally gained with a vehicle manufacturer (OEM) or within the wider motor trade.
• Workshop background, preferably as a Master Technician or Workshop Manager.
• Recognised technical qualification or equivalent demonstrable experience.
• Confident user of technical and Aftersales tools, diagnostic equipment and best-practice repair strategies, with the ability to further develop these capabilities.
• Strong drive for continuous improvement and a Kaizen mindset.
• Comfortable operating in both office and field environments, with a clear customer-focused approach to repair and service excellence.
• Fluent English is required; German language skills are strongly preferred.