Customer Success Manager

At rightflow, we’re transforming how legal service providers work. As our new Customer Success Manager, you’ll play a key role in ensuring our customers don’t just adopt rightflow — they thrive with it. You’ll guide them through the onboarding journey, support their transformation, and help unlock the full potential of our automation platform.

Tasks

Your core responsibilities:

• Own the onboarding process: Guide new customers through setup, implementation, and rollout of rightflow in their organization.
• Lead implementation workshops with customers to define goals, design workflows, and set them up for long-term success.
• Ensure customer success: Train and support end-users, build learning paths, and support internal change processes.
• Support customer growth: Answer questions, collect feedback, and coordinate solutions in collaboration with our support and product teams.
• Drive change: Help our customers transition from old processes to digital workflows with empathy and structure.
• Bridge departments: Act as the interface between Sales, Support, and Product — keeping everyone aligned on customer goals.
• Continuously improve: Analyze and enhance our onboarding process and internal playbooks for maximum impact.
• Take ownership: We believe in a hands-on, do-what-it-takes mentality. You’ll take initiative and responsibility to get things done.

Requirements

You might be a great fit if you bring the following:

• 3–5 years of experience in change management, IT project management, or similar roles.
• A degree in Social Sciences, Economics, Organizational Psychology, or a related discipline — but we are equally open to candidates from entirely different fields who can demonstrate the relevant skills and mindset.
• Additional training or certifications in Change Management, Organizational Development, or Agile Methods is a strong plus.
• Strong technical affinity and confidence in working with SaaS tools, data flows, and configuration-based software.
• Exceptional communication skills – you listen deeply, explain clearly, and bring calm energy to every conversation.
• High emotional intelligence – you understand user needs, deal constructively with resistance, and enjoy helping others grow.
• A love for structure, reliability, and collaboration – you naturally build bridges between teams and work in sync with Sales, Dev, and Support.
• You take ownership, have a hands-on mentality, and enjoy rolling up your sleeves to move things forward.
• You resonate with a working style that is steady, supportive, solution-oriented, and motivating — balancing precision with people-centric thinking.
• Language proficiency:
• German: C1 level or higher – our customers are based in Germany and require clear and confident communication.
• English: B2 level or higher – we’re an international and diverse team, and internal communication happens in English.

Benefits

At rightflow, you won’t just work for a company — you’ll help own and shape it. As part of our employee-owned cooperative, you’ll have the opportunity to acquire shares, gain full voting rights, and participate directly in profit-sharing and strategic decisions. You’ll work with high autonomy (level 5–6), in a flexible hybrid setup, alongside experienced and empathetic founders who value honesty, personal growth, and sustainable impact. You’ll take on meaningful, diverse tasks at the heart of the startup ecosystem — supported by a strong, innovative community and the extensive INF network. Plus, we believe in making work human: from our annual summer retreat (bring your partner and kids!) to the freedom of working where and when you’re most productive. Join us to build not just a product — but the kind of workplace you always wished for.

Ready to shape the future of legal tech with us? Apply now and let’s build the workplace you’ve always wished for.

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