Customer Quality Manager

Your Role

Key responsibilities in your new role

• Manage the quality related customer complaints, focusing on sustainable problem solving and fast response to customers
• Understand customer requirements, and manage to solve it with win-win solutions
• Able to manage high complex cases
• Manage and coordination for customer audit / quality visit
• Support the design-in projects at major customers
• Support the quality improvement activity with customers
• Develop strategy for customer quality and service improvement
• Quality marketing/training to customer
• Manage customer satisfaction improvement program

Your Profile

Qualifications and skills to help you succeed

• Bachelor Degree or above in Engineering
• 10+ years’ working experience in Semiconductor or related industry, and 5+ years’ experience in customer interface role
• Advanced knowledge of quality systems, methods, procedures and tools(e.g. risk management, FMEA, 8D, 5why, etc.)
• Solid knowledge of semiconductor technologies including Front End, Back End and Test)
• It is required to have good problem solving skills and good communication skills
• Good spoken / written English is required
• Self-motivated and ability to work independently and under pressure
• Good understanding on Power Management application for AI server is preferred

Contact:
lucy.shi@infineon.cn

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Are you in?

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