Sales Operations Specialist - etailer (f/m/div)

#WeAreIn for jobs that impact everyone\’s life. Behind every breakthrough is a blueprint: ready to shape the strategy that propels innovation? As a Sales Operations Specialist – etailer in our Corporate Functions team become the heart of our organization by developing strategies, refining processes, and implementing initiatives that empower our business to thrive. Are you in?

Your Role

Key responsibilities in your new role

• Support yearly target setting and planning; regularly track KPI achievements and implement corresponding measures in alignment with Global Account Manager
• Provide support & analysis to prepare for meetings e.g. quarterly and monthly business reviews
• Manage backlog in close cooperation with Global Account Manager and logistics. Support marketing campaigns, NPI (New Product Introduction) program and eRFS (Recommended for stocking) related to eTailers
• Deliver first line support for all topics and questions from eTailers; navigate internal & external stakeholder through processes & tools. Push partners to use existing resources (i.e. MyICP) and tools (i.e Case Management Tool), drive digitalization
• Sample Management: Clarify price and availability with product marketing and global sample managers, process/track /expedite sample orders, support FAR (failure analysis requests) and RMA (return Merchandize authorization) requests in cooperation with relevant departments
• Customer data maintenance: register and maintain customer data via CMD incl end customer mapping. Enhance data quality (e.g. impacting POS and customer count)
• Quality support with respective departments: Special handling of PCN/IN/PD which are out of the standard process and require special attention, FAR interface to customer and QM (RMA process support)

Your Profile

Qualifications and skills to help you succeed

• Bachelor\’s degree in Commerce, Logistics, Sales, Marketing, or a related field, with a minimum of 2 years of relevant work experience
• Provide exceptional support with a strong sales and customer satisfaction focus, with a proven track record of delivering results
• Experiences in direct or channel sales within the Semiconductor and/or within the Electronics / Industrial industry desirable
• Familiarity with IT tools, databases, and digitalization
• Ideally, experience with sales-related processes and IT systems, such as SAP, IDIS, or Microsoft Dynamics, with proficiency in common desktop applications like MS Office
• A collaborative team player with the ability to work effectively in cross-regional teams
• Fluency in English

Please send us your CV in English.

Contact:
Luis Oliveira, LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
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