Senior Specialist Sales Operations

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Job Description
In your new role you will:

• Processing sample requests from customers, check sample stock availability, sample price verification with PL/Sales Manager, sample tracking & reporting for customers
• Support sales requestors and act as quality gate for software & service order request to Order Evaluation (OE) team
• Ensure availability and compliance of contracts and other supporting documents before place service order requests to correct regional OE team
• Export control check (every 6 months per Ship To), check export control status upon new customer application
• Investigate price discrepancies and initiate credit/debit memo requests as necessary for Order Evaluation Team approval and release, and update the Regional Team/Credit and Collections Team accordingly
• Quote handling and coordination
• PCN notice to customers; maintain customer contacts and update customer feedback in PCN Tool; PCN/PD/INF/ERR coordination and request PCN supporting doc/info (QTR, CIPs). Respond on product information request including standardization
• Cooperate with other division’s Internal Sales, and enhance sales operational effectiveness
• Respond, update and/or follow up on MS Dynamic cases to closure
• Analyze and research Leads (opportunities for purchase) prior to recommending next steps to account managers

Your Profile
You are best equipped for this task if you have:

• Excellent customer and sales support skills
• May provide inputs to management for process improvements and plan definition
• Mostly an individual contributor but capable of independent decision making
• Serves as an accountable resource
• Possess full knowledge and understanding of industry best practices and company policies and procedures
• Solves dynamic problems and provides creative solutions
• Receives little instruction from direct manager on routine work and general instructions on new projects or assignments
• Negotiates a “win win” deal; keeps everyone’s best interest in mind even when the situation is not clearly defined
• Constantly seeks information to understand customers better and to identify and influence customers’ actual and perceived needs

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?

We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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